Trilingual Technical Support | Eng + Por

Descrição

**Languages required: Portuguese\+ English** **Job Duties** * Engage with first level support contacts from internal/external end\-users * 1\-2 years of experience * Communicate resolution to software/hardware errors \& malfunctions * Provide feedback on procedures * Troubleshoot/dispatch basic hardware issues * Probe, isolate, and troubleshoot supported application problems * Handle general ID resets, email issues, Internet Explorer issues * Responsible for meeting established individual and team performance targets including service level, resolution, productivity and quality standards * Maintain up\-to\-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers * Provide first level triage and resolution for in scope issues and applications using existing knowledge base articles and/or SOPs defined. * Adhere to established attendance and punctuality guidelines 36hrs semanais 6x1 Shift1 : Domingo a Quarta\-feira das 14hrs as 20:20hrs 5afeira \-Folga Sexta\-feira e sábado das 18hrs às 00:20h Shift 2: Segunda\- feira a Quinta\-feira das 14 as 20:20\. Sexta\-feira folga Sábado e domingo das 00:00 às 06:20h Tipo de vaga: Meio período, Efetivo CLT Pagamento: R$2\.325,00 por mês Benefícios: * Assistência médica * Seguro de vida * Trabalho remoto * Vale\-refeição * Vale\-transporte Experiência: * Service Desk (Obrigatório) * atender chamados em ligação em Inglês ? (Obrigatório) Idioma: * Inglês (Obrigatório) Local do trabalho: Remoto