Resumo da Vaga: Gerencia e monitora tecnologias de local de trabalho, incluindo gerenciamento de dispositivos de usuários finais, desktops virtuais e ferramentas de colaboração. Principais Destaques: 1. Suporte de 3º nível para incidentes complexos 2. Impulsiona planos de melhoria contínua de serviço 3. Ativamente envolvido em migrações e upgrades de infraestrutura Araraquara Aprendiz Complete management and monitoring of workplace technologies, including end users device management, virtual desktops and collaboration/productivity tools (e.g. Microsoft 365\). 3rd level support, investigating, diagnosing and fixing complex incidents. Drive Continual service improvement plans, execute complex changes, recommend best practices to clients. Actively involved in migrations or infra upgrades, review and contribute in high level design documents, evaluating new products and recommending infrastructure solutions. Resolve Incidents, Problem and execute Standard Change request. Perform Patching and Increase compliance and Daily Health checks Resolve client connectivity issues Ref. code 403436\-pt\_BR Posted on 16 Feb 2026 Experience level Profissionais com experiência Contract type Permanente Location Araraquara Business unit ABL AMERICAS Brand Capgemini Professional communities Cloud Infrastructure Management