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Resumo da Vaga: This role involves providing customer and affiliate support, resolving inquiries via chat, and offering detailed information about gaming platforms, escalating complex issues as needed. Principais Destaques: 1. Atendimento ágil e eficaz a clientes e afiliados. 2. Avaliação e encaminhamento de solicitações complexas para analistas. 3. Manutenção atualizada sobre políticas da empresa e produtos. Somos a força motriz por trás de marcas líderes como a Betnacional e a Betfair Brasil, que estão transformando o cenário digital e o entretenimento esportivo em todo o país. We are the driving force behind leading brands such as Betnacional and Betfair Brasil, which are transforming the digital and sports entertainment landscape throughout the country. Learn more at (Saiba mais): https://www.linkedin.com/company/flutterbrazil/ **Responsibilities and Attributions** * Realizar o atendimento de clientes e afiliados seguindo os padrões da empresa e sanando as dúvidas dos clientes no menor tempo possível, respondendo prontamente às solicitações dos clientes via chat e garantindo um atendimento ágil e eficaz, bem como, fornecer informações detalhadas sobre produtos, serviços e processos das plataformas de jogos. * Provide customer and affiliate support in compliance with company standards, resolving customer inquiries as quickly as possible, responding promptly via chat to ensure efficient and effective assistance, and offering detailed information about the products, services, and processes available on the gaming platforms. * Avaliar a complexidade das solicitações e, quando necessário, encaminhar questões mais complexas para analistas. * Evaluate the complexity of each request and escalate more complex matters to analysts when necessary. * Documentar detalhes das interações com os clientes e soluções fornecidas em sistemas de CRM ou ferramentas de suporte. * Log interaction details and the solutions provided in the CRM system or support tools. * Manter\-se atualizado sobre as políticas da empresa, atualizações de produtos, mudanças no serviço e regulamentação. * Stay up‑to‑date with company policies, product updates, service changes, and regulatory requirements. * Identificar padrões de problemas e sinalizar o superior imediato. * Detect recurring issues and report patterns to your immediate supervisor. * Responder demandas referente a Ouvidoria, Reclame Aqui e e\-mail, dentro do SLA de cada canal. * Handle requests concerning the Ombudsman, “Reclame Aqui,” and email channels, ensuring responses meet the specific SLA for each channel. **Requisites and Qualifications** * Ter Ensino Médio completo; * High school diploma completed; * Experiência com atendimento ao cliente ; * Experience in customer service; * Domínio/agilidade em digitação; * Proficiency and speed in typing; * Habilidades com sistemas; * Skills in working with systems; * Domínio de regras ortográficas; * Strong command of spelling rules; * Disponibilidade de horário para trabalhar em escalas/turnos (tarde/noite e noite/madrugada) ; * Availability to work in shifts (afternoon/evening and night/early morning); * Vaga Presencial em Recife\-PE * On\-site position in Recife, PE. **Addtional Informations** Vaga CLT; Benefícios: Benefits: Vale Alimentação \- Cajú Meal allowance – Caju Vale Transporte Transportation voucher Plano de saúde e Odonto Bradesco Health and dental insurance – Bradesco TotalPass TotalPass (corporate gym membership program) Seguro de vida Life insurance **Flutter Brazil** is one of the leading sports betting ecosystems in the country, recognized for its innovation, operational excellence, and user\-centered experience. We are one of five regions within Flutter International — the global division of Flutter Entertainment — and we represent Brazil in a model that combines local autonomy with global connectivity. We’re behind leading brands such as Betnacional and Betfair Brasil, which are reshaping the digital and sports entertainment landscape across the country. Our mission is to deliver a safe, transparent, and engaging betting experience, powered by advanced technology, data intelligence, and high\-performance digital marketing. We also lead the Responsible Gaming movement in Brazil, operating with ethics and sustainability at the core of everything we do. At **Flutter Brazil**, we believe in the power of diverse talent, collaborative work, and continuous innovation. We are an organization in the making — with real opportunities to contribute, grow, and drive change. Our culture is dynamic and challenging, grounded in active listening, close\-knit leadership, and ongoing development. Our operations are strengthened by access to Flutter Edge — a global network of talent, technologies, benchmarks, and best practices that connects all Flutter regions around the world. Through this network, we learn from top professionals, accelerate solutions, and deliver greater value locally. We are also part of the Positive Impact Plan, Flutter’s global commitment to social impact, with a focus on inclusion, education, and supporting causes that matter to Brazilian society. If you believe in the power of responsible entertainment, the potential of technology to transform industries, and want to be part of a global company that is redefining standards — **come build the future with us.**
