Aoop is in a phase of **strong expansion**, increasing its presence in **global and strategic projects**, supporting international clients and high\-complexity ServiceNow initiatives. We are looking for **Technical Consultants** who want to work in an environment with **international exposure**, challenging projects, and high business impact. In this role, you will contribute to **global deliveries**, and accelerate your technical and professional growth. If you are seeking fast career development, autonomy, and real challenges at a global scale, the Shark Team is the right place for you. **What you will find at Aoop:** * Strategic and global projects with international exposure * A collaborative, technical, and results\-driven environment * Autonomy to be the protagonist of your own career * Accelerated growth with continuous development incentives * Work from anywhere (\#AnywhereOffice) **Responsabilidades e atribuições** **Responsibilities** * Gather and map business requirements based on **ServiceNow platform best practices** * Lead **process workshops** and promote best practices with global clients and teams * Write **user stories**, structure backlogs, and plan **Sprints** using **Scrum methodology** * Collaborate closely with technical teams to monitor development, integrated testing, and functional testing of ServiceNow solutions * Ensure alignment between business needs, technology, and client strategy in **international projects** **Requisitos e qualificações** ### **Requirements and Qualifications** For this position, the following are **mandatory**: * Experience implementing **ServiceNow** or similar platforms, working in at least one of the following modules: **ITSM, ITBM, or CSM** * **Experience leading or driving platform and solution implementations** * **Solid experience with Agile methodologies (Scrum)** * **Advanced English** for daily communication in global projects (**mandatory requirement**) * Strong communication and interpersonal skills across different levels, with experience delivering **presentations and workshops** * **Mandatory ServiceNow certifications**: o **CSA (Certified System Administrator)** **o CIS (Certified Implementation Specialist)** and/or **CAD (Certified Application Developer)** ### **You will stand out if you have:** * Previous experience working on **global or international projects** * **Strong ability to operate in multicultural environments** * **A consultative, analytical, and solution\-oriented profile** **Informações adicionais** At Aoop, you will have access to the following benefits: **Flexible Benefits:** Meal and Food Allowance. **Health Insurance:** SulAmérica Health Plan – 100% company\-paid, with no co\-payments. **Dental Plan:** SulAmérica Dental Plan – 100% company\-paid. **Home Office Allowance.** At Aoop, **\#HappinessMatters**, so we strongly support your mental health and overall well\-being through our **Boon Benefits Program**, including: **Quality of Life \& Well\-being:** Access to Wellhub (formerly Gympass). **24/7 Digital Healthcare:** Telemedicine available every day, at any time. **Chronic Care Management:** Personalized and multidisciplinary support. **Social Support:** Access to social workers, legal guidance, and financial counseling. **Emotional Health:** Mental health check\-ups, psychotherapy sessions, and emergency support services. **Education \& Career Development:** Partnerships offering professional development tracks with over 80 courses, including Undergraduate, Postgraduate, Extension, and Specialization programs. **Anywhere Office:** 100% remote work model. **Additionally:** **Shark Academy:** Our internal learning hub responsible for developing Aoopers, offering continuous training and 100% company\-funded certifications. **\#SharkTeam:** Knowledge sharing and collaboration with a team recognized as a market reference. **Startup Culture:** Fast\-paced environment with accelerated professional growth. **Aoop Lovers:** A gamification program where you can have fun, engage with the team, and redeem your earned points for amazing rewards. Somos uma empresa que respira tecnologia, nosso time é apaixonado por inovação, por fazer coisas incríveis. Por aqui, trabalhamos com pessoas, e para pessoas. Acreditamos que, juntos, temos o poder de transformar empresas, tornando\-as mais eficientes e digitais, ajudando a deixar mais leve o dia a dia de seus profissionais. Temos o nosso foco na **\#temqueserfeliz**, o que significa que amamos o que fazemos. Praticamos o respeito em um ambiente diverso, pois acreditamos que as pessoas são protagonistas de qualquer transformação. Ah, e você pode trabalhar de onde quiser, de qualquer cantinho do mundo, pois atuamos \#anywhereoffice **UM POUQUINHO MAIS SOBRE A GENTE:** Somos líderes de mercado em Servicenow! A empresa com o maior portfólio ativo de clientes e projetos. Nossos Aoopers são especialistas em cultura Total Experience (TX), ou seja, em criar experiências compartilhadas e completas, além de uma abordagem mais integrada a nossos clientes e colaboradores. Isso significa que trabalhamos com 4 frentes: Multi Experience (MX), Customer Experience (CX), Employee Experience (EX) e User Experience (UX). Nosso trabalho agrega Consultoria \& Advisoring, design de serviços, implementação e integração de plataformas de hiperautomação, além da capacitação dos colaboradores para o sucesso contínuo, sempre buscando entregar experiências encantadoras além da tecnologia. E, em nossa trajetória, graças ao nosso \#sharkteam, estamos sempre alcançando grandes conquistas e reconhecimentos. Somos parceiros **ELITE Servicenow**, destaque de **excelência no estudo "ISG Provider Lens ServiceNow Ecosystem Partners Brazil 2021, 2022 e 2023"**, possuímos o selo **"ATP Servicenow",** ganhamos o **reconhecimento como bicampeões** **(2022 e 2023\)** na categoria **“Americas Emerging Growth Markets”.** E, recentemente fomos certificados como **Great Place to Work!** Por aqui sabemos que juntos somos mais fortes e podemos fazer coisas incríveis! **\#vemseraooper \#temqueserfeliz \#encantamosjuntos**