IT Support Analyst

Descrição

Resumo da Vaga: Um Analista de Suporte de TI ajuda indivíduos e organizações a resolver problemas técnicos relacionados a sistemas de computador, software, hardware e redes, garantindo o bom funcionamento da tecnologia. Principais Destaques: 1. Diagnosticar e resolver problemas técnicos de hardware e software 2. Gerenciar contas de usuários e assistencia a questões de conectividade de rede 3. Documentar procedimentos de TI e monitorar ameaças de segurança An **IT Support Analyst** is responsible for helping individuals and organizations resolve technical issues related to computer systems, software, hardware, and networks. They act as the first point of contact when users experience IT problems and ensure technology runs smoothly across the business. Key Responsibilities * **Technical Support:** Diagnose and resolve issues with desktops, laptops, printers, mobile devices, and business applications. * **Help Desk \& Ticketing:** Respond to support requests via phone, email, chat, or ticketing systems and track issues through resolution. * **System Maintenance:** Install, configure, and update operating systems, software, and hardware. * **User Account Management:** Create and manage user accounts, permissions, and passwords (often in systems like Active Directory). * **Network Troubleshooting:** Assist with connectivity issues involving LAN/WAN, VPN, and Wi\-Fi. * **Documentation:** Record problems, solutions, and IT procedures for future reference. * **Security Support:** Apply patches, monitor for threats, and educate users on cybersecurity best practices. Tipo de vaga: Tempo integral, Meio período Pagamento: R$90\.000,00 \- R$130\.000,00 por ano Carga horária prevista: 40 horas por semana Benefícios: * Assistência médica * Assistência odontológica * Previdência privada * Seguro de vida Local do trabalho: Presencial