TECHNICAL ASSISTANT

Description

Job Summary: The professional will provide technical support to the network of service providers and the engineering team for the implementation of new solutions, developing alternative and efficient methods. Key Highlights: 1. Technical support and development of efficient methods. 2. Focus on innovation and agility for new solutions. 3. Commitment to customer excellence and collaborative work. Movida is a company offering innovative urban mobility solutions, with a business model strongly oriented toward socio-environmental development. Operating since 2006, it currently boasts Brazil's newest vehicle fleet and maintains outlets in the country's major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing in fleet diversification and renewal, employee training, and exclusive services. Guided by a devotion to service, Movida was the pioneer in offering services such as monthly and long-term car rentals for individuals, prepayment options, and 27-hour daily rates. Focused on technology, it also led the industry by introducing solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A company of SIMPAR, Movida today forms part of Movida Participações, established in 2015 to manage operations in car rental, used vehicle sales, and light vehicle fleet outsourcing management. Movida differentiates itself through its innovative and straightforward approach. Customer focus and its PEOPLE are embedded in its DNA! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** Provide technical support to the network of service providers and the engineering team for the implementation of new solutions, developing alternative and efficient methods; also responsible for issuing technical bulletins and advisories, work instructions, and technical training materials. JOB RESPONSIBILITIES AND DUTIES: * Provide technical support to the network of service providers; * Develop alternative and efficient implementation methods; * Support the engineering team in implementing new solutions; * Develop and update technical bulletins/advisories; * Develop and update materials for the technical training platform; * Draft and update Technical Work Instructions (TWIs); * Provide content and monitor progress of technical training programs; * Receive, route, and manage complaints and damage reimbursement requests. * Commitment to customer excellence * Collaborative work * Persuasion techniques * Verbal and written communication * Social and emotional intelligence * Decision-making * Problem-solving * Innovation and agility * Planning and organization * Creative thinking **Requirements and Qualifications** TECHNICAL REQUIREMENTS: * High school diploma; * Intermediate proficiency in MS Excel, PowerPoint, and Word; * Knowledge of automotive electrical systems and accessories; * Experience in vehicle tracking and light/heavy automotive maintenance is considered a plus. **Additional Information** **PEOPLE ARE OUR BUSINESS, WHICH IS WHY WE VALUE OUR COLLEAGUES IN MULTIPLE WAYS!** We offer the traditional benefits you already know—and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized support for our people and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** \+ **Birth Kit** for new mothers and fathers. * We understand how important children's and teenagers' education is. At **MOVIDA**, we help with the purchase of **school supplies kits** for our people's children. * Our people have exclusive access to a **discount platform** covering travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **MOVIDA University**, our people learn and enhance their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran colleagues** who celebrate years of service. Those with **over 15 years** receive an especially grand celebration. * **Mom's Corner:** This space, located at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding.** The area is equipped with all **items needed to express and store breast milk, ensuring privacy and comfort.** Do you identify with this position? Explore our job openings, apply, and join us in building this company that grows every day. **About Movida** Movida (MOVI3\) is a car rental company offering innovative urban mobility solutions for all types of needs. As a pioneer in offering services such as monthly car rentals for individuals, in-car Wi-Fi, prepayment options, and social media chatbots, it was the first car rental company in Brazil to go beyond the vehicle—helping revolutionize the car rental sector nationwide. Attuned to modern times, it invests in sustainability, becoming the world’s first publicly listed car rental company to receive B Corporation Certification—a distinction held by a select group of companies whose business models prioritize socio-environmental development. In Brazil, it was the first to launch a program like Carbon Free, which neutralizes CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now one of the companies under SIMPAR S.A. With an innovative profile coupled with strong corporate governance, it operates both in retail (car rentals) and the corporate market (outsourced fleet management for businesses), as well as used vehicle sales. Following substantial investments over the past four years, it now manages a fleet exceeding 268,000 vehicles, operates 259 car rental outlets, and maintains 89 used vehicle sales points. More information is available on the Movida website: https://www.movida.com.br/