South Wing Unit Coordinator

Description

Job Summary: Coordinates team activities, monitors operational performance, prepares reports, manages processes, and ensures service quality and resource optimization. Key Highlights: 1. Team leadership and coordination of customer service teams 2. Operational performance management and process optimization 3. Agent development and training Coordinates team activities by monitoring service metrics for tracking and critical analysis, proposing improvements to the service process. Coordinates operational performance of customer service. Prepares reports and tracks development through monitoring, feedback, performance metrics, evaluations, and motivational campaigns. Communicates new procedures to the team and implements changes in process, product, system, and workflow specifications. Establishes and monitors customer service performance standards. * Supervise the unit team; * Provide support in patient and physician service; * Conduct periodic meetings with the Administrator and stay updated on unit needs; * Recruit, guide, and develop customer service agents, fostering an environment where they can excel through encouragement and autonomy; * Conduct regular team meetings; * Manage staffing levels and work schedules for customer service and general services teams; * Monitor entry/exit times and absenteeism; * Manage complaints received from patients and staff regarding teams under supervision, intervening as needed; * Manage unit inventory and material stock; * Request procurement of materials for unit stock; * Monitor service delivery, ensure contractual obligations are met, and safeguard company interests; * Implement and monitor performance and quality indicators for supervised teams, notifying the Administrator when necessary; * Identify training needs, lead, and propose training for teams; * Monitor cash flow, development, and closing of unit cash registers; * Manage unit costs; * Generate unit reports; * Maintain an organized workflow aligned with priorities; * Collect unit billing forms; * Assist the Administrator and Management in preparing management reports; * Uphold established internal norms, instructions, and procedures, adhering to all guidance and participating in relevant training; * Take responsibility for and commit to a positive work environment, enabling all members to participate and contribute toward achieving targeted results; * Stay updated on industry changes and developments through reading specialized publications, attending courses, seminars, conferences, or exhibitions, aiming for professional improvement and awareness of technological innovations; * Perform other duties within the scope as assigned. * Control resources and utilize assets to achieve qualitative and quantitative goals