Senior Subscription Processes Analyst

Description

Working at Azos means having true autonomy and good people by your side. Here, everyone has room to make things happen and see the results of their own work reaching the lives of thousands of Brazilian families. We believe in a light, diverse, and collaborative environment, where exchange is constant and growth comes along with the team. We have offices in São Paulo and Belo Horizonte, but our team is spread across all corners of Brazil \- and it is precisely this mix of stories and perspectives that strengthens everything we build together. We are the largest insurtech in Brazil, and our values guide every step of our journey: * **The best for our customers, always:** we place customers and partners at the center of everything, seeking to deliver the best experience. * **We are as good as our people:** we value an environment of trust, where everyone rows together and has room to evolve. * **Inconformists by nature:** we do not settle for the basics. We question, test, and create the new. * **Ready and willing:** we face challenges with attitude, resilience, discipline, and lightness, without becoming complacent. **If you are looking for purpose, freedom to create, and a team that plays together, your place might be here.** ### **About the Position** The Subscription area connects risk analysis, data, and customer experience to enable the sustainable growth of the individual life insurance business. Our challenge is to make consistent technical decisions, with efficiency and scale, while continuously evolving processes, tools, and the use of technology #### **As a Subscription Processes Analyst, you will be responsible for:** * Mapping end-to-end subscription flows and processes, identifying opportunities for automation with artificial intelligence or other tools (internal or external). * Developing metrics and models to identify fraud patterns. * Structuring knowledge bases and self\-service flows for recurring questions from the Commercial team regarding subscription rules and criteria.. * Prioritizing and implementing, together with the technology team, improvements that eliminate repetitive manual work, freeing the subscription team for more complex analyses. * Monitoring and creating productivity and quality indicators. In addition to reporting for the management of the subscription team. * Documenting and keeping subscription policies, rules, and manuals up to date. * Working closely with operations, supporting the resolution of critical cases and operational bottlenecks. #### **Important for you to know/have:** * Analytical capability to interpret risk data, transforming\-it into insights and structured action plans. * Experience in process automation and AI tools. * Knowledge or practical use of automation and AI tools (e.g., n8n, Claude) or rule engines. * Proactive, structured, and autonomous profile, with ease in connecting multidisciplinary teams. * Clear communication, with the ability to move between technical and strategic levels and to explain decision criteria transparently. #### **It would be great if you had:** * Previous experience in insurance (products, subscription, fraud, reinsurance, operations, or processes), preferably in individual life insurance. * Experience with SQL/BigQuery for subscription data analysis. * Previous experience with fraud detection models or risk scoring. * Experience in continuous improvement or automation projects in subscription, products, or claims areas. * Familiarity with data governance and data quality best practices. **Benefits that are part of the journey at Azos** **Health and well\-being** * National health plan (apartment), with the option to include dependents — all with Pipo support. * Dental plan. * TotalPass and Wellhub, to balance body and mind. * Life insurance, bringing more peace of mind for you and your family. **Family first** * Extended maternity leave. * Extended paternity leave. * Childcare assistance to support those with children. **Development and career** * Educazos: support for the development of our Azonautas. * Stock Options as a form of recognition — granted according to eligibility. **More practical day-to-day** * iFood Benefits: Meal and food vouchers and Ifood Club * Setup assistance to help structure your workspace. * Discounts at Pharmacies.