Customer Service Assistant

**Position: Customer Service Assistant (Remote)** We are looking for a communicative, organized, and eager-to-learn individual to join our customer s
- 100% remote work
- Comprehensive training
- Competitive salary

**About the company:** Present in the education sector for more than two decades, IESDE is a national reference in the production of high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. With excellence as a premise and applied intelligence to the challenges presented by the education sector as the concept of its actions, IESDE contributes to the transmission of knowledge and the training of competent professionals. The company's production is based on the preparation and formatting of books, videos, and computational platforms, always in an integrated and complementary manner. **About the Position** We are looking for a senior professional with strong experience in process automation, systemic integrations, and applied artificial intelligence, capable of developing, sustaining, and evolving automations using AutomationEdge, n8n, and Python, integrating generative AI solutions such as Gemini, ChatGPT, and Claude Code into corporate processes. We are looking for someone with a highly proactive profile, who does not depend on previously mapped processes, but who acts directly in identifying opportunities, reducing manual activities, and quickly transforming business problems into functional, scalable, and high-impact operational automations. **Main Responsibilities:** * Develop, sustain, and evolve corporate automations of different levels of complexity. * Map processes and propose continuous improvements; * Work in conjunction with business, development, and infrastructure areas; * Technically support the internal automation team; * Create scalable and resilient architectures for corporate automations; * Define technical standards and automation governance. * Structure integrations between internal and external systems using APIs, Webhooks, and databases.; * Develop intelligent flows using generative AI for operational automation, content analysis, customer service, and productivity; * Ensure good practices in security, versioning, traceability, and documentation; **Requirements** * Development of complex workflows; * Solid and proven experience with automations in: AutomationEdge, n8n, and Python. * Knowledge in OCR and document processing; * Building intelligent automations using generative AI and LLM models; * Use of AI for: classification, summarization, data extraction, content generation, operational automation, and document analysis. * Process flow integrations between internal and external systems via REST APIs, SOAP, Webhooks, and databases; * Manipulation of relational and non-relational databases; * Knowledge in Git/versioning; * Experience with observability and monitoring; * Minimum of 4 years with corporate automation * Minimum of 2 years with applied generative AI; * Proven experience in corporate automation and integration projects; * History of complex integrations and critical automations. **Differentiators** * Experience with event-driven automations. * Experience with AI agents; * Experience with Docker; * Knowledge in AWS cloud; Payment: R$7\.000,00 \- R$13\.000,00 per month Work location: Remote
João Silva
Indeed · HR