PCD - Senior Infrastructure Analyst

Description

Job Summary: The Senior Infrastructure Analyst ensures a simple, efficient, and frictionless technological experience for the team, supporting Zerezes’ growth with a focus on processes, access management, and security. Key Highlights: 1. Ensure a seamless and efficient technological experience for the team, corporate offices, and stores. 2. Support Zerezes’ growth with a robust technology foundation. 3. Execute processes, access management, and security with rigor. **Zerezes was born from design, from an attentive eye toward people, and from the desire to redesign what doesn’t work.** We believe eyeglasses are a tool for expressing our style and personality—but we know this is not how people perceive them; instead, they view eyeglasses as functional and unattractive items. We aim to transform how people buy and engage with prescription eyewear, because we believe doing so improves not only how they see themselves, but also how they relate to the world. We are seeking a **Senior Infrastructure Analyst**, whose mission is to ensure the team’s technological experience is simple, efficient, and frictionless—supporting both corporate teams and stores, sustaining Zerezes’ growth through a solid technology foundation, and applying greater rigor to processes, access management, and security. **Responsibilities and Duties:** * Prepare and configure machines (laptops/desktops) for new employees; * Conduct onboarding and offboarding processes, ensuring correct and secure access; * Register access to corporate systems and tools; * Provide technical support to the team (on-site and remote); * Support offices and stores with day-to-day technology needs; * Assist with basic network and internet maintenance; * Manage printers and peripherals; * Handle incident management (current GLPI system); * Control IT assets (equipment, inventory, etc.); * Monitor infrastructure using monitoring tools (e.g., Zabbix or similar); * Perform periodic access audits to identify orphaned accounts or excessive privileges; * Propose and help structure access and security policies; * Document and maintain up-to-date area processes and procedures; * Identify recurring bottlenecks and propose improvements, standardizations, simple automations, and AI applications; * Perform diagnostics and basic maintenance on IT equipment (laptops, desktops, peripherals); * Procure new equipment and manage associated costs. **Requirements and Qualifications:** * Completed high school — Bachelor’s degree preferred; * Certifications in the field (e.g., ITIL, CompTIA, or similar); * Proven prior experience in technical support or infrastructure (minimum 2 years); * Proficiency in Windows/Mac operating systems; * Service desk tools (e.g., GLPI or similar); * Experience with remote support (e.g., TeamViewer); * Knowledge of best practices in access control and information security. **Soft Skills:** * Autonomy and proactivity to resolve bottlenecks without waiting for direction; * Clear communication with highly diverse user profiles (stores and office staff); Rigor and discipline in following processes, even under tight deadlines; * **Benefits** * Competitive **salary** aligned with market standards; * **Health insurance — Porto Seguro** — Fully covered (semi-private ward); * **Dental insurance — Porto Seguro** — Fully covered; * **Meal/food allowance** — BRL 880.00 per month via CAJU card; * **Transportation allowance** — Provided as needed, deposited onto the CAJU card with lawful payroll deductions; * **WellHub** (formerly GymPass); * **Psicologia Viva** (mental health benefit — 2 free sessions per month); * **Conexa Saúde** (discounts at pharmacies and for medical exams); * **Zerezes product discount program**; * **On Happy** (leisure travel discounts); * **Corporate recognition program**; * **Opportunities for professional growth and development.** * **Work model:** On-site * **Employment type:** CLT (Consolidated Labor Laws) * **Location:** Ipanema Office / Distribution Center — Duque de Caxias — Rio de Janeiro ***All our job openings are inclusive of Persons with Disabilities (PCD) and all forms of diversity.*** Come discover why it even hurts to call us an optical store! Zerezes is a Brazilian brand born from care for every detail of the customer experience. We believe in doing things well, with intention, and in building authentic relationships with those who choose us. Here, we work with autonomy, ownership mindset, and accountability for our deliverables—always striving to evolve and do better. If you’ve read this far and feel Zerezes could be your next step, come discover why it even hurts to call us an optical store ::)