Operations Agent

Description

Job Summary: This role is for a Part-time Operations Agent at GRU, responsible for ensuring the correct execution of operational procedures during aircraft handling and departure, guaranteeing operational safety and compliance with established standards. Key Highlights: 1. Growth and development alongside a highly skilled and diverse team. 2. Real-time aircraft monitoring and procedure supervision. 3. Comprehensive passenger assistance and efficient incident management. **Responsibilities** --------------------- **You're getting closer to touching the sky! ✈️** We want you to be part of this exciting journey where you can grow and develop alongside a highly skilled and diverse team that will support you in overcoming obstacles and reaching your destination. **Part-time Operations Agent at GRU** In this role, you will ensure the correct execution of operational procedures during aircraft handling and departure on the ramp, guaranteeing real-time tracking of loading activities, in order to ensure operational safety and compliance with company-established standards. **Specific Functions:** * Monitor aircraft positions on the ramp in real time during arrival and departure phases. * Supervise compliance with established operational procedures for aircraft loading. * Verify that the briefing between the loading team and ground operations is conducted prior to commencement of activities. * Confirm that authorized cargo fully matches the physical cargo present on the ramp. * Ensure adherence to the operational sequence and timeframes specified in the ground handling plan (turnaround). * Promptly detect, document, and report any operational deviations, unsafe conditions, or procedural non-compliance. * Record photographic or video evidence in case of incidents, deviations, or other relevant situations. * Participate in operational briefings at the start of each shift to review flight schedules and specific daily conditions. * Provide comprehensive passenger assistance at all touchpoints, ensuring quality service, efficient incident management (delays, cancellations, overbooking), and accurate execution of commercial and ground operational processes. **Check\-in / Boarding Requirements:** * **Academic Qualification:** Technician / Technologist / Professional; preferred fields include aviation, airport operations, logistics, or related disciplines. * **Experience:** Minimum 1 year of experience in ramp operations or aviation-related areas. * **English and Spanish proficiency level:** B2 **Location of the vacancy: São Paulo\-Guarulhos International Airport** We know that with you, **we’ll win!** **Generic Responsibility** --------------------------- IN\_GE0204\_01 SPECIFIC RESPONSIBILITIES IN MANAGEMENT SYSTEMS AND COMPLIANCE**Experience and Certifications** --------------------------------- General years of experience required for the position: Minimum 6 months of experience in ramp operations or aviation-related areas. **Education** ------------- Aeronautical Engineering or Logistics Technician**Education (Other Specializations)** ------------------------------------ **Competencies** ---------------- Accountability Agility Collaboration Service **Work Area:** Part Time