Junior Support Analyst

Description

Job Summary: The professional will be responsible for providing technical support to users and performing maintenance on technological infrastructure, including installing, configuring, and troubleshooting equipment and software. Key Highlights: 1. User technical support and technological infrastructure maintenance 2. Installation and configuration of equipment and software 3. Focus on problem resolution and user guidance User technical support and technological infrastructure maintenance. **Responsibilities and Duties** * Installation, configuration, and activation of new equipment and peripherals; * Connectivity testing of the workstation within the domain; * Installation, configuration, and activation of new basic software applications that cannot be automatically distributed to workstations; * Relocation, physical repositioning, and reinstallation of equipment and/or associated peripherals; * Replacement of consumables and general equipment maintenance (e.g., desktop computers, laser printers); * Installation and configuration of software on end-user desktop computers; * Creation and deployment of computer disk images; * Activation, testing, and deactivation of network ports and general IT equipment; * Execution and restoration of backups and routine periodic procedures; * Development of configuration and operational instructions for equipment and software; * Contacting users to obtain additional details regarding requests not fully clarified during the initial contact, in order to resolve the issue; * Providing guidance and tips on using features and functionalities available in basic software, applications, information systems, and general equipment; * Installation and configuration of printers via TCP/IP protocol; * Clarifying doubts regarding configuration, installation, operation, and maintenance of computing equipment and components; * Receiving solutions and closing incidents and requests in the Service Desk system; * Performing other related tasks **Requirements and Qualifications** **Mandatory Requirements – Academic Background, Courses, or Certifications:** Currently pursuing a technical or undergraduate degree in Information Technology. **Professional Experience:** Technical experience with automation equipment, computer networks, and infrastructure is desirable; analytical profile to identify problems and find optimal solutions; strong communication skills, as constant interaction with clients is required. **Additional Information** Our benefits: Hapvida, Bradesco, or Unimed health insurance (according to regional CCT rates); Hapvida Odonto or Bradesco Dental dental insurance; Meal or food allowance; Life insurance fully covered by Lanlink; Totalpass; Pharmacy benefit; University partnership program; Corporate Education Platform; Welcome Kit for newborns; Moodar Platform. Great to have you visiting us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the intention of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the company’s values proudly and foster a joyful, collaborative environment every day. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as: hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**