Job Summary: We are seeking a dynamic professional for external training and technical support, with a focus on excellence in service delivery and incident resolution. Key Highlights: 1. Conducting external training and technical support 2. Focus on excellence in customer service 3. Developing proficiency with technologies and tools * We are looking for a dynamic, communicative professional focused on service excellence to deliver external training and technical support to our customers. Main Responsibilities: Deliver external training while ensuring quality excellence and an outstanding customer experience; Manage and monitor emails; Provide telephone support; Serve exclusive customers; Open and track service tickets; Deliver efficient and courteous technical support, clarifying doubts and resolving issues related to services and products; Guide customers through technical procedures to ensure understanding and satisfaction; Record interactions and report recurring issues to management; Follow up on technical support cases until final resolution; Assist with administrative tasks within the department. * Experience in technical support and customer service; proficiency with technologies and new tools; strong communication and teaching skills. Organization and adaptability. Employment Type: Full-time CLT Compensation: R$2.000,00 - R$2.150,00 per month Benefits: * Medical assistance * Free parking * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
