CS

Description

**Job Summary** **Employment type:** CLT **Work format:** Remote **Experience level:** Mid-level/Senior **Department:** Commercial **Salary range:** Negotiable **Selection process:** HR interview > Manager interview. About the opportunity**We are looking for a **Customer Success** professional to work internally. **Responsibilities and duties** * Monitor the customer portfolio to ensure a positive experience throughout the customer journey. * Build close relationships with customers, understanding their needs and business objectives. * Conduct onboarding, follow-up, and performance review meetings. * Act consultatively to promote solution adoption and maximize value generation. * Monitor portfolio health metrics, identifying churn risks and expansion opportunities. * Develop action plans for customer retention, engagement, and loyalty. * Collaborate closely with Sales, Product, and Support teams to ensure an integrated customer experience. * Record interactions and keep customer information up to date in internal systems. * Track success, satisfaction, and platform usage metrics, proposing continuous improvements. * Serve as the customer's voice, providing feedback to contribute to product and process evolution. **Requirements and qualifications** * Bachelor’s degree completed or in progress in Business Administration, Marketing, Commercial Management, Communications, or related fields. * Prior experience in Customer Success, Customer Support, Relationship Management, or related areas. * Excellent verbal and written communication skills. * Analytical mindset and problem-solving orientation. * Ability to build relationships and lead negotiations. * Organizational skills and ability to manage multiple concurrent tasks. * Familiarity with CRM systems and customer management tools. * Proficiency in Microsoft Office or Google Workspace. **Preferred qualifications** ================ * Experience in technology companies (SaaS). * Knowledge of Customer Success methodologies and customer journey management. * Experience with tools such as HubSpot, Salesforce, Zendesk, Intercom, Gainsight, or similar. * Experience analyzing metrics including Churn, NPS, CSAT, Health Score, and revenue expansion. * Intermediate or advanced English proficiency. **Additional information** **What we offer** * Fully subsidized health and dental insurance. * Meal/food allowance via iFood Benefits card. * Discount network and iFood Club. * Mobility allowance. * Wellhub for physical and mental health. * Extra credits for internal events and holidays. * Birthday credit on benefits card. * Educational partnerships and discounts on language courses. * Employee referral program. * Close HR team support throughout your journey. **About Firedev** Firedev was founded in 2017 in Porto Alegre/RS and operates as an IT consulting firm specializing in technological solutions, staff augmentation, software development, low-code platforms, digital products, and tech-enabled recruitment across Brazil and internationally. We serve clients across diverse sectors, including finance, sanitation, payment acquiring, HR, and technology. Our focus is delivering innovative, responsible, and collaborative solutions — always putting people first. Learn more and join us as a firedever! https://firedev.com.br/sobre\-nos/ #### **Our passion is accelerating digital transformation through innovative and efficient solutions.** We are a technology-focused company dedicated to delivering differentiated services that accelerate software development. Using a Low-Code approach, we empower our clients to create, customize, and maintain applications quickly and adaptably—responding rapidly to the ever-evolving market demands. At Firedev, we offer more than a career; **we provide a unique opportunity to participate in global projects that transcend borders.** Our team enjoys working with diverse technologies and impactful projects that shape the world! If you seek **stimulating challenges**, an **innovative culture**, and the **chance to make your mark on a global scale**, Firedev is where your passion for technology meets infinite opportunities. www.firedev.com.br