Customer Service Assistant-2

Description

Job Summary: This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to drive growth. Key Highlights: 1. Helps UPS identify and overcome barriers to customer success 2. Assists customers with package-related questions and collaborates to facilitate delivery 3. Submits ideas and solutions to improve the UPS experience **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work with talented teams that help you improve every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you have the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth. This position helps UPS identify and overcome barriers to employee and customer success. **Responsibilities:** Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary. Maintains awareness of performance goals and results. Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.). Submits ideas and solutions to improve the UPS experience. **Qualifications:** Strong customer service skills and listening skills Strong written and verbal communication and problem solving skills Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail Customer service or general administrative experience — Preferred **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.