Unit Manager

Description

*Dr. Hair is an established company and a national reference in non-surgical hair treatments, recognized for its seriousness, technology, and real results that transform the self-esteem and confidence of countless people across the country.* *Currently expanding throughout Brazil, Dr. Hair already operates over 20 units and continues growing in a structured manner, continuously investing in innovation, training, and excellence in customer service.* *Becoming part of Dr. Hair means joining a solid company with resources, a validated methodology, and a clear purpose of transforming lives!* At this moment, we are seeking a professional who can ensure a highly profitable unit, with an engaged team and delighted customers, while maintaining the brand’s excellence standards. **Your main responsibilities include:** * Managing the unit’s full operation (customer service, scheduling, inventory, facilities). * Leading, developing, and monitoring team performance. * Tracking key performance indicators (revenue, conversion rate, average transaction value, NPS). * Implementing routines, processes, and quality standards. * Collaborating closely with the sales team to boost sales. * Ensuring excellence throughout the customer journey—from first contact through post-service follow-up. * Reporting results and action plans to senior management. Requirements: **Mandatory:** * Proven experience as a unit, store, clinic, or service operation manager. * Experience managing customer service and/or sales teams. * Proficiency in performance metrics (KPIs) and visual management practices. * Hands-on profile, results-oriented, and process-driven. * Availability for in-person work during business hours, including Saturdays. **Desirable:** * Experience in aesthetic clinics, healthcare, dentistry, or franchises. * Prior experience in high-customer-flow businesses. * Familiarity with CRM systems and customer service management tools. * Degree in Business Administration, Commercial Management, or related fields. Benefits **We offer:** * Fixed salary \+ Aggressive performance-based variable bonus \+ Cost-of-living allowance * Training & Development program in consultative selling and commercial management. * Structured career path, aligned with national expansion. * Modern infrastructure, consistent lead flow, and an established brand. Do you identify with this opportunity? Apply now!