Technical Support Analyst - Total Trac - (Copy)

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Provide specialized technical assistance, problem resolution, and accurate guidance to ensure tracking devices operate properly and meet users' needs. Provide customer service via email, phone, Chatbot, and WhatsApp, with a focus on problem resolution. Request support from the PD team for customer problem resolution by opening service tickets. Open service orders (SO) for on-site support, such as equipment maintenance and other tasks, directing them to the responsible departments (Scheduling and Technical Laboratory). Follow up on open tickets and requests to ensure timely responses to customers. Provide support to in-house and authorized field technicians via phone, Chatbot, and WhatsApp. Analyze problems identified in the system, focusing on continuous improvement. Migrate customers between platforms as required and needed. Analyze returned equipment and direct it to the responsible departments (Technical Laboratory). Open service orders (SO) for billing damaged, lost, or other equipment. Assist with internal customer relationship management tasks. Support occasional requests from other departments as availability permits. Maintain cleanliness and proper condition of the company's common areas.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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