Reception Assistant

Description

Reception Assistant **Reception Assistant** The Reception Assistant is responsible for supporting front desk operations, contributing to a positive guest experience from arrival through departure. Key responsibilities include: * Assisting guests during check\-in and check\-out in accordance with company standards; * Answering telephone calls, performing call triage, and routing calls to the appropriate department; * Supporting guest requests and facilitating solutions for any issues arising during their stay; * Promoting hotel services and points of sale; * Assisting with luggage handling for individual guests and groups, including delivery, collection from rooms, and accompanying guests during boarding and disembarkation; * Availability to work afternoon/night shifts. **Requirements:** * Strong organizational skills; * Proficiency in computer applications; * Ability to understand and follow instructions; * Strong verbal and written communication skills. **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!