A nstech is the largest technology and software platform for logistics and supply chain in Latin America. It connects the entire transportation chain — shippers, carriers, brokers, and drivers — in a single digital ecosystem to make operations more efficient, secure, and economical. KMM is part of this ecosystem with solutions focused on transportation management, logistics operations, and process integration, supporting companies to gain efficiency, control, and predictability. Here, we seek people who want to learn, build, and generate impact in a market essential to the country. **Responsibilities and attributes:** System Implementation and Configuration * Lead TMS implementation projects with new clients or internal units. * Parameterize operational rules (freight, rate tables, taxes, service types, routing, billing, etc.). * Configure basic registrations (clients, carriers, drivers, vehicles, routes, products, and contracts). * Integrate the TMS with external systems (ERP, WMS, EDI, API, fiscal, telemetry, and monitoring). Logistics Process Analysis * Map client logistics processes (quotation, pickup, transfer, delivery, billing, and POD). * Propose improvements and best practices for TMS usage to gain operational efficiency. * Adapt the system to business needs without compromising standards and governance. Client Training and Support * Conduct training for end users (operational, billing, management, and IT). * Develop support materials (manuals, videos, quick guides, and FAQs). * Act as the focal point during Go\-Live, monitoring system stabilization. Testing and Validation * Execute functional, integrated, and regression tests. * Validate freight, tax, and billing calculations. * Identify and document bugs, process failures, or system gaps. Implementation Project Management * Plan implementation schedules (kickoff, configuration, testing, Go\-Live). * Monitor project deadlines, risks, and deliverables. * Report status to the client and internal areas (Product, Support, Commercial, and IT). Relationship with Internal Areas * Work jointly with development, support, and product teams. * Suggest system improvements based on client experience. * Participate in roadmap and demand prioritization meetings. Documentation * Document implemented processes, parameterizations, and integrations. * Prepare minutes, status reports, and decision records. * Create templates and standards for future implementations. Post\-Implementation Support * Support clients during the stabilization period. * Analyze critical incidents and guide corrections. * Ensure proper transition to the support/maintenance team. Indicators and Continuous Improvement * Monitor implementation indicators (deadline, rework, client satisfaction). * Identify opportunities for automation and optimization. * Support continuous improvement initiatives for processes and the product. **Requirements and qualifications** * Knowledge of logistics and transportation (CT\-e, MDF\-e, freight, redespacho, CIOT, toll voucher, POD). * Experience with TMS (Mercos, SSW, Senior, SAP TM, TOTVS, or similar). * Notions of integration (API, EDI, FTP, XML). * Basic or intermediate SQL for queries and validations. * Knowledge of fiscal processes and freight billing. **Differentiators** * Clear communication with clients and technical teams. * Organization and management of multiple projects. * Analytical capability and process vision. * Consultative profile and solution-oriented. * Autonomy with responsibility (mid-level). * Experience in Carriers. **Benefits** * Medical plan with co-participation and possibility of including dependents, according to current policy. * Dental plan, with free choice among available plans. * Meal ticket. * Wellhub/Gympass. * Zenklub: two monthly consultations at no cost. * Life insurance at no cost. * Funeral assistance at no cost.
João Silva
Indeed · HR
João Silva
Indeed · HR
