Level I Customer Service Representative

Description

Responsibilities: * Provide technical support to individual customers (PF) via phone and WhatsApp; * Resolve technical issues and offer full assistance to customers; * Escalate unresolved issues to a supervisor at a higher support level; * Work with the following systems: Ixc, Geogrid, Vtal, Szchat, Zabbix. Requirements: * Completed high school education; * Empathy, strong logical reasoning, organization, and responsibility; * Basic knowledge of networking; * Availability to work from 4:00 PM to 10:00 PM. Additional Information: * Monday to Thursday: on-site; * Friday: remote work; * Weekends: rotating remote work schedule; * Compensation: BRL 1\.621,00 \+ commission up to BRL 600,00; * Meal allowance (VA/VR): BRL 11.00 per day; * Transportation allowance (VT) or fuel voucher: BRL 10.80 per day (2 trips in Fortaleza); * Health insurance plan \- HAPVIDA (50% covered by the company); * Dental insurance plan \- ODONTOART (50% covered by the company); * AVUS; * Educational incentives; * Internet allowance; * iFood platform discounts; * Christmas bonus; * Wellhub (Gympass). Job Type: Full-time CLT employment Payment: BRL 1\.621,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Internet allowance * Basic food basket * Partnerships and commercial discounts * Free parking * Life insurance * Food allowance * Meal allowance * Transportation allowance Work Location: Hybrid remote work for Fortaleza, CE