**Junior Support Analyst** **Summary:** \[A brief summary of the position and its role within the company.] **Responsibilities:** * Handle service requests; * Install and configure equipment and applications; * Guide users on best practices and proper use of technological resources; * Monitor incidents and record performed activities. **Requirements:** * Basic hardware knowledge; * Microsoft Office suite; * Windows platform; * macOS platform; * Completed technical education or currently enrolled in or graduated from an Information Technology degree program; * Prior experience in technical support. **Behavioral Competencies:** * Analytical mindset to identify problems and find optimal solutions; * Strong communication skills, as constant interaction with clients is required; * Teamwork; * Commitment, punctuality, and proactivity. **Benefits:** * Transportation allowance; * Flexible meal/food card; * Bradesco medical and dental plan; * Remote work allowance; * Wellhub; * TotalPass; * Childcare allowance.
João Silva
Indeed · HR
João Silva
Indeed · HR
