Customer Success Analyst (CS)

Description

We have an opening at **Agnes!** We are seeking a **Customer Success Analyst (CS)** to join Agnes. Our team is growing, and you can be part of it and become an **Agent of Transformation!** The Customer Success Analyst (CS) will be responsible for ensuring that customers achieve maximum success and value from the company's products and solutions. This includes building relationships throughout the customer journey, driving engagement, retention, and account growth, identifying upsell and cross\-sell opportunities, and collaborating with internal departments as a strategic point of contact. Does this sound like a fit for you? Don’t miss this opportunity! **RESPONSIBILITIES AND ATTRIBUTES:** * Conduct follow\-up meetings, trainings, and workshops to ensure efficient product usage. * Collect and analyze customer feedback to suggest improvements to the Product and Operations teams. * Partner with Sales and Marketing teams to ensure smooth onboarding of new customers. * Identify upsell and cross\-sell opportunities, collaborating with the commercial team. * Understand the customer journey and identify adjustment points for engagement, communication, and status tracking. * Maintain control and record information in the company’s history log. * Provide support for the platform used by customers and for users of internal products/systems. * Deliver coherent and comprehensive analyses to the requesting user. * Use CRM and automation tools to scale CS strategies. * Produce reports and insights on portfolio health and internal activities. **WHAT WE EXPECT FROM YOU:** * Bachelor’s degree in Business Administration, Marketing, Communications, or related fields. * Prior experience in Customer Success, Customer Support, Portfolio Management, or related areas. * Excellent verbal and written communication skills. * Analytical ability to interpret customer data and metrics. * Proactive, empathetic, and results\-oriented profile. **ADDITIONAL ASSETS (NOT REQUIRED):** * Certification in Customer Success (e.g., CSM, CCSM, etc.). * Experience in SaaS companies or recurring revenue businesses. * Familiarity with CS process automation and Customer Onboarding. * Basic technical support knowledge or Agile methodologies. * Familiarity with CRM tools, ticketing systems, and SaaS platforms is desirable. **WHAT WE OFFER:** * Flexible Meal/Voucher Allowance \- **Caju**. * Transportation allowance. * **Health Insurance** \- Bradesco Saúde, with nationwide coverage. * **Dental Insurance** \- Bradesco Saúde Dental, with nationwide coverage. * **Conexa** \- Telemedicine platform offering nutritionists, psychologists, and general practitioners. * **GoGood** \- Gym and wellness platform. * **Guapeco** \- Pet health insurance (for dogs and cats). * **AG Baby Program** \- Extended maternity and paternity leave. * Employee referral program. * Birthday day\-off. * Hybrid work model. * Remote work allowance. * **OnHappy** \- Travel platform with negotiated rates for employees; * Flexible working hours. * Corporate university. * Partnership with Open English. * Discount partnerships with universities, food services, healthcare, and wellness providers. * Quarterly bonus program based on performance results.