Customer Service Assistant

Description

Job Summary: Act as the central point of reception and support, ensuring service quality and guaranteeing a positive and welcoming experience for everyone. Key Highlights: 1. Central point of reception and support 2. Focus on customer experience 3. Dynamic, empathetic, and flexible profile Works at the reception desk, serving as the central point of reception and support for store owners, employees, customers, suppliers, and the administrative department. Also responsible for maintaining service quality, ensuring excellent service delivery, and providing a positive and welcoming experience to all visitors of the establishment. Requirements and Qualifications: – Education: Completed high school; – Experience: Prior experience in customer service (in-person or digital) is a plus; – Skills: Strong verbal and written communication, empathy, proactivity, organization, and ability to work in a team; – Knowledge: Microsoft Office Suite (Excel and Word), familiarity with CRM (a plus), and email writing proficiency. Desired Profile: We seek a person focused on customer experience, with a dynamic, empathetic, and flexible profile, who maintains a welcoming and professional demeanor. Additional Information: – Employment Type: CLT \| Schedule: 6×2 \| Working Hours: 2:00 PM to 10:00 PM; Compensation: R$2\.000,00 \- R$2\.100,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site