Job Summary: A UX professional focused on designing and documenting conversational journeys for messaging channels, prioritizing textual and logical interactions. Key Highlights: 1. Designing and documenting conversational journeys 2. Focus on messaging channels such as WhatsApp 3. Dynamic environment offering autonomy and opportunities to engage with technologies **What We’re Looking For?** **Primary Responsibilities:** A UX professional specialized in creating, structuring, and documenting conversational journeys, with a focus on messaging channels like WhatsApp. Defines flows that ensure clarity, consistency, and efficiency in the user experience, prioritizing textual/conversational and logical interactions—not visual design. **Responsibilities** * Map and document conversational journeys for messaging channels. * Create diagrams, functional specifications, and implementation guides using tools such as Figma and FigJam. * Define messages, variations, and business rules to ensure clarity and empathy in communication (in collaboration with the UX Writing team). * Align conversational flows with internal processes, APIs, and customer support systems. * Prototype conversations and simulate interactions for validation with stakeholders and technical teams. **Technical Requirements** * Experience mapping and documenting conversational journeys. * Proficiency with design and documentation tools such as Figma and FigJam. * Knowledge of dialogue design and tone of voice. * Ability to integrate with business rules and systems. * Skill in conversational prototyping. **Nice-to-Haves** * Familiarity with automation platforms and chatbot/orchestration tools (e.g., Blip, Take). * Experience with implementation-oriented documentation, facilitating communication between business and technology teams. **Work Location: Remote** **Why Build Your Career at Meta?** We offer autonomy, clear goals, and a dynamic, challenging environment where professionals can interact with diverse technologies, participate in all types of projects, bring forward new ideas, and work from anywhere in Brazil—and why not, the world. Additionally, we are one of the best companies to work for in Brazil according to Great Place to Work, and among the top 10 fastest-growing companies in the country for three consecutive years, per the Informática Hoje Annual Report. **What Are Our Values?** * We are people serving people * We think and act like owners * We have a drive for performance * We grow and learn together * We pursue excellence and simplicity * Innovation and creativity are in our DNA Everyone is welcome regardless of background, disability, ethnicity, religious belief, sexual orientation, appearance, age, or related factors. We want you to grow with us in an inclusive, opportunity-rich environment. If this resonates with you, then \#VemSerMeta!
João Silva
Indeed · HR
João Silva
Indeed · HR
