Senior Product Designer

Description

Are you passionate about technology and innovation? At SysMap Group — comprising SysMap Solutions, TriggoLabs, and triggo.ai — we believe outstanding results stem from extraordinary people. We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation. Our work spans multiple sectors, including Telecom, Retail, Education, Financial Services, Industry/Cosmetics, and Energy — always focused on innovative, high-impact solutions. Apply now and build the future of technology with us! **Responsibilities and duties** * Lead **digital product discovery activities**, using heuristic analysis, benchmarking, usability testing, and interviews to identify opportunities; * Apply **Service Design** to map customer journeys, understand user pain points, and propose service experience improvements; * Collaborate across departments to ensure **strategic alignment** among product, business, and user experience; * Plan and facilitate **collaborative workshops and activities**, fostering co-creation and collaborative decision-making; * Map **user flows and journeys**, contributing to clearer, more efficient, and consistent experiences; * Design **user-centered digital interfaces (UI/UX)** with emphasis on usability and business impact; * Engage in the entire **end-to-end design process**, from discovery through solution delivery; * Apply **best practices in UX Writing**, ensuring consistency and clarity in product communication; * Promote a **design culture**, sharing knowledge with stakeholders and multidisciplinary teams; * Ensure application of **accessibility principles** in digital products; * Use **metrics and data** to inform design decisions and evaluate outcomes; * Contribute to the evolution of the **Design System**, promoting standardization and scalability; * Develop medium- and high-fidelity prototypes using **advanced Figma**. **Requirements and qualifications** * Proficiency in Digital Product Discovery (e.g., heuristic analysis, benchmarking, usability testing, in-depth interviews); * Experience with Service Design to identify pain points and opportunities across service journeys; * Ability to align with diverse departments to ensure strategy reflects product/business goals; * Facilitation of group activities; * Mapping of flows/journeys; * Proven experience as a Product Designer designing interfaces for digital products; * Familiarity with the end-to-end design process (from discovery to delivery); * Knowledge of UX Writing best practices; * Ability to share domain knowledge with stakeholders; * Understanding of digital product accessibility; * Familiarity with digital product metrics; * Experience with Design Systems; * Advanced Figma proficiency for prototyping; **Additional information** We are the **SysMap Group**, formed by the brands **SysMap Solutions, TriggoLabs, and triggo.ai** — an ecosystem of high-impact companies in the market, delivering innovative technology solutions that transform businesses and develop people. Our essence is driven by **a passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges across multiple industries while actively keeping pace with technological evolution. Here, we believe that **technology only delivers value when built by people**. That’s why we cultivate an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do defines our identity. **The only way to participate in SysMap Group’s selection processes is through the company pages on the Gupy platform; there is no participation or hiring fee.**