Summary: The Software Engineer will support process automation for the Operations department, focusing on Customer Support in Brazil, by executing, maintaining, and enhancing automations and integrating operational tools. Highlights: 1. Develop and update automation scripts for customer support processes 2. Troubleshoot and resolve automation-related incidents 3. Manage Zendesk access for BPO agents **We are Kaizen Gaming** Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting\-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2\.700 Kaizeners, from 40\+ nationalities spreading across 3 continents. Our \#oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential? **Let's start with the role** The **Software Engineer** will be responsible for supporting process automation across the Operations department, focused on Customer Support and related areas in Brazil. This role will execute, maintain, and enhance automations based on predefined requirements, while integrating operational tools with internal systems when necessary. In addition, this role will support BPO access management within Zendesk. The position reports to the Program Manager and works closely with Product Owners and cross\-functional teams in Brazil and Europe. **As a Software Engineer, you will:** * Prioritize backlog items with the Product Owner (PO) and Program Manager; * Develop or update automation scripts; * Troubleshoot and resolve automation\-related incidents; * Align with Operations stakeholders to gather and clarify requirements; * Document changes and ensure compliance with governance standards; * Manage Zendesk access for BPO agents. **What you will bring:** * Fluency in English; * Bachelor's in Engineering, Computer Science, Information Systems or similar; * Strong Javascript hands\-on experience; * Knowledge of APIs and webhooks; * Experience with Zendesk or similar ticketing systems; * Ability to interpret technical requirements; * Experience with Power Platform or RPA tools (e.g., UiPath, Power Apps); * Exposure to Customer Support operations; * Knowledge of automation governance; * Experience in matrix organizations. **Kaizen Gaming Perks** * Hybrid way of working * A buddy will support you with your onboarding * Competitive pay and bonus scheme * + ️ Private health insurance for you and your family * Monthly meal allowance * Commuting allowance * Multi\-sport card * + Developmental 360° feedback framework * Unlimited access to Udemy \& continuous training ‍‍‍* Family Support * \#LI\-Hybrid * \#LI\-CR1 **Recruitment Privacy Notice** Regarding the data you share with us, you may find and read our recruitment privacy notice here. We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.