International Business Analyst

Description

Job Summary: Manage customer service and support for international clients, administer the order cycle, coordinate the sample process, and interface with internal departments. Key Highlights: 1. Work in a challenging and competitive environment 2. Focus on delivering sustainable results 3. Enjoys working with and for people **LIVING DESIGN IS IN OUR DNA** **For us, transforming environments and emotionally engaging people is part of our life purpose, guiding our initiatives toward an increasingly human and sustainable future.** **We are the market-leading brand in the Brazilian ceramic tile industry.** Our success is built daily by a **team composed of the best people**—talented individuals with the drive to constantly do more and better, who enjoy working in a challenging and competitive environment, who simplify complexity, learn from mistakes, and collaborate to deliver outstanding results. We seek people who share this same desire to **continuously evolve**. If you are determined, possess an entrepreneurial mindset, focus on delivering sustainable results, and enjoy working with and for people, join our team! We are seeking an **INTERNATIONAL BUSINESS ANALYST**, responsible for managing indirect customer service, sample management, etc. **Join this TEAM!** **Responsibilities and Duties** #### **Your mission on our team will be:** * Manage customer service and support, ensuring excellence in communication and alignment of commercial and operational requirements. * Administer the full order cycle, including order entry, portfolio tracking, negotiation of production timelines, and billing coordination, ensuring compliance with established service levels. * Monitor and manage the order portfolio, proactively identifying opportunities and resolving potential delivery impacts. * Coordinate the sample process, ensuring responsiveness to commercial needs and contributing to new business development. * Interface with internal departments—including Production, Logistics, Sales, and Finance—to promote process integration and customer satisfaction. * Support administrative activities within the department, ensuring process organization and operational efficiency. **Requirements and Qualifications** #### **What is required to apply:** * Bachelor’s degree completed in (Logistics, Administration, International Trade, or International Relations); * Proficiency in English; * Proficiency in Microsoft Office suite; * Knowledge of Oracle and Ecomex systems is a plus; **Additional Information** #### **We care about the well-being of our Portobellolovers and offer benefits such as:** * Life insurance; * Health and dental plans; * On-site cafeteria; * Transportation allowance; * Corporate University Platform – Universidade Portobello; * On-site medical clinic; * Workplace gymnastics; * Profit and Results Sharing Program (PPR); * Discounts at local pharmacies; * Free parking; * Private pension plan; * Union affiliation; * Discount network—partnerships with various educational institutions; * Discounts on Portobello product purchases; * Vacation bonus; * Portobello Mom Allowance—for baby layette purchases; * Daycare allowance; * Assistance for dependents with disabilities (PCDs); * Professional Training and Development Programs; * Gympass and many more!!! **Working Hours:** 8:00 AM to 5:00 PM (Monday to Friday) **Work Model:** On-site **Work Location:** Portobello Factory – Tijucas / SC. We look forward to your application to become a **\#portobellolover** **Transforming environments and emotionally engaging people is part of Portobello Group’s purpose, guiding our contributions toward building a more human and sustainable present and future.** We are a GLOBAL company with over **46 years of operation**, and our brand leads the Brazilian ceramic tile market segment, while also serving as a reference in Sustainability, Innovation, Architecture, and Design. Our history began in Tijucas (SC), but today the Group comprises four business units: **Portobello, Portobello Shop, Pointer, and Portobello America**. Learn some interesting facts about the Portobello Group: We are a publicly traded company on the **B3** (PTBL3\), exporting to over **70 countries**, and aligned with the United Nations’ Sustainable Development Goals (SDGs); In 2014, we launched Pointer, our **democratic design** brand, whose factory is located in Marechal Deodoro (AL); In October 2023, we inaugurated our **first factory outside Brazil**. Portobello America is located in Baxter, Tennessee; Through Portobello Shop, we operate **163 stores** (company-owned and franchised) and are present in approximately **600 points of sale (PDVs)** nationwide via major retail partners such as Cassol Centerlar, Balaroti, and Leroy Merlin; For seven consecutive years, we have been champions of the **Reclame Aqui Award**, attesting to our brand reputation and commitment to delivering the best customer experiences; PortobelloLovers are the main protagonists when it comes to **social impact**. We run initiatives such as the Volunteering Program, Environmental Ambassadors, and Diversity Ambassadors. *We care for and value our people, believing in their potential to evolve and transform the world for the better. Join this team!* **ATTENTION:** The job openings posted on this page belong to the **Group’s Corporate Area and the Portobello unit**. If you are interested in exploring opportunities at our retail unit, Portobello Shop, please visit this Careers page. **\#SejaPortobello \#PortobelloLover \#PortobelloGrupo**