Customer Success (On-site)

Description

We are looking for attentive professionals with excellent communication skills. As our Customer Success specialist, you will be responsible for making each customer feel unique and welcome. You will help us identify each customer's needs, present and answer questions about our services, recommend solutions, and identify and create business opportunities. Ready for the challenge? Then join our team! **Responsibilities and Duties** * Provide support to platform users; * Present solutions and improvements to users; * Assist users via remote access; * Analyze system usage data to generate reports; * Propose solutions for identified patterns/issues; * Proactively and dynamically propose and implement problem resolutions. **Requirements and Qualifications** * Completed or currently pursuing a bachelor's degree; * Prior experience in customer service; * Basic computer literacy; * Strong verbal and written communication skills; * Ability to work effectively in a team; * Adaptable mindset open to change and challenges. **Additional Information** Benefits VA or VR (no 20% deduction); VT or Fuel Allowance (no 6% deduction); Health Insurance (monthly premium fully covered by the company); Dental Insurance; Merit Bonus; Life Insurance; Discount on our products (compounded medications from Essentia Pharma line and Essential Nutrition line); Discount network at stores and restaurants; Year-end gift; Social area \- barbecue grill; Meditation room; Rest room; Game room; Medical consultation; Pediatric consultation; Therapists, Coaching, and Psychologists; Meditation, Wellness, and Stress Management Program; Workplace gymnastics; Education Assistance Scholarship covering up to 50% of course tuition; Welcoming work environment \- Essentia Culture. Working Hours: Monday to Thursday, 9:00 AM to 7:00 PM; Friday, 9:00 AM to 6:00 PM (On-site) Essentia Group brings together the brands Essentia Pharma, Essential Nutrition, Essentia Technologies, Noorskin, and Be Generous. With over 130 products and 1\.600 employees, Essentia Group brands promote health, well-being, quality, and innovation. Each of our companies represents a distinct opportunity to serve humanity through the development of products and services that broaden the concept of health and expand possibilities for living better and enjoying life to evolve. **Working at Essentia Group means pursuing continuous evolution.** If you also seek your best self every day, join us!