We are seeking a committed, communicative professional with a strong desire to grow and join our team. This position offers the opportunity to work in a dynamic, collaborative environment focused on human and professional development. We seek someone who values excellence in customer service, demonstrates initiative and willingness to learn, and contributes to strengthening our results and our students' experience. If you enjoy learning, connecting with people, and growing within a solid and recognized network, this opportunity is for you! **Responsibilities and duties** * Conduct in-person, telephone, WhatsApp, and social media interactions; * Present the school's courses, pricing, differentiators, and commercial terms; * Lead the sales process consultatively by understanding customer needs and offering personalized solutions; * Monitor the sales funnel and perform consistent follow-ups with leads; * Support the scheduling management of trial classes and school visits; * Participate in external promotional events and activities (trade fairs, schools, leaflet distribution, etc.); * Record all contacts and updates in the CRM system. * Create social media content (videos) * Deliver exceptional service to students, parents, guardians, and prospects; * Handle re-enrollments, reactivations, and cancellation reversals; * Conduct callback calls and monitor inactive students; * Support new students during the initial phase of their journey; * Organize relationship-building and satisfaction initiatives; * Update information in management systems; * Organize contracts, terms, declarations, and documents; * Verify enrollments, re-enrollments, and payment plans; * Issue invoices and monitor payments; * Support collections and delinquency management. **Requirements and qualifications** * Prior experience in consultative sales (preferably in free courses, schools, or franchises); * Proficiency in multi-channel customer service (telephone, WhatsApp, in-person); * Basic knowledge of CRM and sales funnels; * Availability for a 40-hour weekly schedule, including evenings and Saturday mornings; * Interest in goals, variable compensation, and public interaction; * Completed high school education. **Additional information** This is a hybrid role combining sales and administrative (secretarial) responsibilities. **Benefits:** * Transportation allowance * Meal allowance **About CNA Idiomas** CNA Idiomas is an English and Spanish language teaching network with over 50 years of market presence and part of the CNA\+ educational group, serving approximately 400,000 students annually across more than 730 units nationwide. It is one of the most awarded brands in the national franchising sector. Among over 3,000 brands, CNA Idiomas is the only network to have received the ABF (Brazilian Franchise Association) Excellence Seal for 32 consecutive years; in 2020, ABF also named CNA Idiomas Franchisor of the Year. Additionally, the brand won the Top Education Award in 2023, further consolidating its leading position. CNA Idiomas also appears on the list of Best Franchises in Brazil, receiving the 5-Star Seal from Pequenas Empresas \& Grandes Negócios (PEGN) magazine, and ranks among the Top 25 Franchises of Grupo Bittencourt. **About Ctrl\+Play** Ctrl\+Play is a technology and innovation franchise network offering robotics and programming courses for individuals aged 7 and older. With exclusive teaching methodologies and advanced technological resources, students can develop skills in programming, robotics, game development, 3D modeling, and logic concepts — all delivered in a dynamic, fun, and engaging manner, providing a stimulating and enriching learning experience. The school has been part of the CNA\+ group since November 2023 and currently operates over 90 units. Ctrl\+Play is also among the franchisor brands affiliated with the Brazilian Franchise Association (ABF). **About the CNA\+ educational group** An educational group comprising over 900 franchises located across all Brazilian states, CNA\+ consists of the brands CNA Idiomas and Ctrl\+Play. The language teaching franchise (English and Spanish courses) has over 50 years of market activity and serves approximately 400,000 students annually across more than 730 units, ranking among the most awarded brands in the national franchising sector. Ctrl\+Play, the technology and innovation franchise, offers robotics and programming courses for individuals aged 7 and older. It joined the CNA\+ group in November 2023 and currently operates over 90 units.
João Silva
Indeed · HR
João Silva
Indeed · HR
