Customer Service Assistant

Description

Job Summary: The professional will handle customer service, answering questions, delivering training, and mediating requests—with the goal of delivering the best possible experience. Key Highlights: 1. Relaxed environment focused on innovation and rapid learning 2. Opportunity to grow and make a difference in a health-focused fintech 3. Customer-centric approach with proactive problem-solving **About Evoluservices:** We are the leading payment fintech in the healthcare sector—and we continue growing every year! Our work environment is highly welcoming for both early-career professionals and experienced individuals seeking to make an impact, offering exposure to diverse challenges, rapid learning opportunities, and constant encouragement to innovate within the company. **About the Work Environment:** Our environment is relaxed, despite the seriousness and commitment required in customer service. You will maintain relationships across all company departments to manage interactions and mediate customer requests. **Responsibilities and Duties** **What You’ll Work On:** Customer service; Answering customer questions clearly and efficiently; Training customers on our products and services, clarifying doubts, guiding them through procedures, and receiving their requests; Labeling/tabulating interactions to ensure improvement opportunities are easily identifiable; Support channels: phone, e\-mail, and WhatsApp; **Challenge**: Delivering the best possible customer service experience. **Requirements and Qualifications** **What You Need:** Ability to handle complex situations; Being sharp and solution-oriented when resolving problems; Analytical mindset and attention to detail—thinking of solutions that meet customers’ and partners’ needs; Commitment to delighting the customer; Empathy toward customers and sense of urgency when necessary; Proactivity and initiative; Strong oral and written communication skills; We hope you’re eager to grow with us \=) **Additional Information** What We Offer: **We Care for You** **Evoluservices Health Insurance Plan:** Fully covered for the employee, with optional dependent coverage at a small percentage of the total cost. **Dental Insurance Plan:** To keep your smile healthy. **Life Insurance:** For your security and peace of mind. **Meal/Voucher Allowance via FLASH Card:** Ensuring you eat well every day. **Extended Parental Leave:** **Paternity Leave:** 30 days to enjoy the first moments with your child. **Maternity Leave:** 6 months fully dedicated to your baby. **Transportation Allowance:** Covers your daily commute to and from work. **We Care About Your Physical and Emotional Well-being** **TotalPass:** Access to gyms and physical activities across Brazil, with multiple options to support your physical and mental wellness. **We Invest in Your Development** Partnerships with educational institutions offering discounts on undergraduate and postgraduate courses. **Financial Support** **Partnership with Creditas:** Benefits to improve your financial health and payroll-deducted loans at reduced rates. **Celebrate Your Special Day** **Birthday Day Off:** Because you deserve a day to enjoy however you like! **Our Environment** At Evoluservices, we put employees first—creating welcoming and inspiring spaces: **Game Room:** Table tennis, foosball, and video games to unwind. **Rest Room:** Comfortable bean bags and sofas to relax. **Decompression Area:** Hammocks, sofas, and a cozy environment for coffee whenever you’d like. **Working Hours:** 2:00 PM to 8:00 PM **Salary Range:** R$ 2\.300 to R$ 2\.400,00 Interested? Join Evoluservices! The **Evoluservices** is a payment solutions company specialized in **serving** specific sectors requiring **more comprehensive solutions** and superior service. Since 2003, we have developed card- and check-based payment solutions through customized services aimed at improving our customers’ financial health and productivity. The company adheres to strict security standards for the card industry and holds PCI DSS (Payment Card Industry Security Standard) certification—reinforcing our commitment to reliability in transactions, products, and services.