Description
Job Summary:
Analyze calls and monitor service quality, prepare reports, and suggest improvements.
Key Highlights:
1. Analyze and monitor service quality
2. Prepare daily/weekly reports
3. Suggest improvement actions
Analyze calls and conduct monitoring to maintain/improve service quality for operations
Deliver daily/weekly reports
Analyze violations and suggest improvement actions
Draft communications and (CI's) for operations.
Work Schedule: 8:00 AM to 4:12 PM and 10:00 AM to 6:12 PM, Monday through Friday\- Friday
Work Location: Paulista \- SP
Minimum Education: High School (Secondary Education)
* Daycare allowance
* Dental assistance
* Meal voucher (VR)
* Transportation voucher (VT)
* Health insurance
* Wellhub