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Customer Service Quality Monitor

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: Analyze calls and monitor service quality, prepare reports, and suggest improvements. Key Highlights: 1. Analyze and monitor service quality 2. Prepare daily/weekly reports 3. Suggest improvement actions Analyze calls and conduct monitoring to maintain/improve service quality for operations Deliver daily/weekly reports Analyze violations and suggest improvement actions Draft communications and (CI's) for operations. Work Schedule: 8:00 AM to 4:12 PM and 10:00 AM to 6:12 PM, Monday through Friday\- Friday Work Location: Paulista \- SP Minimum Education: High School (Secondary Education) * Daycare allowance * Dental assistance * Meal voucher (VR) * Transportation voucher (VT) * Health insurance * Wellhub

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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