Description
Job Summary:
We are hiring a Quality Monitor to oversee customer interactions in credit recovery, enhancing operational standards and ensuring service excellence.
Key Highlights:
1. Monitor and evaluate credit recovery agents' customer interactions
2. Identify best practices and opportunities for improvement
3. Ensure quality and efficiency in departmental tasks
*We are hiring a* ***Quality Monitor*** *to oversee customer interactions in the credit recovery area, helping elevate operational standards and ensure service excellence.*
*Responsibilities:*
* Monitor and evaluate customer interactions conducted by credit recovery agents
* Identify best practices and opportunities for improvement
* Support operations in adhering to processes and achieving targets
* Ensure quality and efficiency in departmental tasks
*Requirements:*
* Completed high school education
* Organized, analytical, and detail-oriented profile
* Basic knowledge of Excel and operating systems
* Prior experience in monitoring, quality assurance, or collections is a plus
*Compensation and Benefits:*
* Salary of R$ 1.621,00, with potential to reach R$ 1.900,00
* Performance-based bonus
* Transportation Allowance
* Meal Allowance of R$ 22.00 per working day
* Life Insurance
Payment: R$1.621,00 - R$1.900,00 per month
Benefits:
* Corporate agreements and commercial discounts
* Life insurance
* Meal allowance
Work Location: On-site