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Quality Monitor - Operations

R$1,621-1,900/month
Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are hiring a Quality Monitor to oversee customer interactions in credit recovery, enhancing operational standards and ensuring service excellence. Key Highlights: 1. Monitor and evaluate credit recovery agents' customer interactions 2. Identify best practices and opportunities for improvement 3. Ensure quality and efficiency in departmental tasks *We are hiring a* ***Quality Monitor*** *to oversee customer interactions in the credit recovery area, helping elevate operational standards and ensure service excellence.* *Responsibilities:* * Monitor and evaluate customer interactions conducted by credit recovery agents * Identify best practices and opportunities for improvement * Support operations in adhering to processes and achieving targets * Ensure quality and efficiency in departmental tasks *Requirements:* * Completed high school education * Organized, analytical, and detail-oriented profile * Basic knowledge of Excel and operating systems * Prior experience in monitoring, quality assurance, or collections is a plus *Compensation and Benefits:* * Salary of R$ 1.621,00, with potential to reach R$ 1.900,00 * Performance-based bonus * Transportation Allowance * Meal Allowance of R$ 22.00 per working day * Life Insurance Payment: R$1.621,00 - R$1.900,00 per month Benefits: * Corporate agreements and commercial discounts * Life insurance * Meal allowance Work Location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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