Young Apprentice - Resolve

Description

Job Summary: We are seeking a Young Apprentice for customer service, focused on transforming the customer experience and solving problems in a personalized manner within a young and engaged team. Key Highlights: 1. Transforming the customer service experience 2. Collaborative and engaged work for customized solutions 3. A young, straightforward, and communicative team **Address** Franca, SP **What is the work environment like?** Our primary goal is to transform the customer service experience. We work collaboratively and speak the language our customers want to hear. Here, we roll up our sleeves and work hard to solve problems. We understand that we hold the opportunity to turn everyday challenges into customized solutions for each customer — turning "real lemons into lemonade". We are a young and highly engaged team. We work alongside straightforward and communicative people who support one another and continuously seek changes that deliver value to our customers. **Responsibilities of the Opportunity** Responsibilities * Supporting requests related to the customer service area; * Customer interactions may occur via: phone, social media, email, or Reclame Aqui; * Assisting leadership with internal requests; * Monitoring reports; * Controlling and preparing spreadsheets, maintaining files; * Delivering excellent customer service; **Requirements** **Requirements:** * Young Apprentice position in the Customer Service area in Franca/SP (On-site) * Monday to Friday; * Age between 16 and 19 years old; * Completed or currently pursuing high school education; * Availability to work afternoon/evening shifts. **Preferred Qualifications:** * Knowledge of Microsoft Office suite; * Basic computer skills; **Not Eligible:** * Having previously completed the same apprenticeship program offered by the educational institution: Arco Administrativo. **PROCESS STAGES** * Registration; * Group dynamics; * Interview; **Location:** Franca/SP **Street:** Arnulfo de Lima, 2385, Vila Santa Cruz, Franca/SP **NOTE:** ***All positions are open to candidates with disabilities. If you qualify, please specify this in your application and provide the corresponding CID code.*** **Benefits** * Medical Assistance * Dental Assistance * Product Discounts * Life Insurance * Meal Allowance * Transportation Allowance **Diversity** Magalu promotes diversity. You are welcome in all positions regardless of gender, sexual orientation, race, ethnicity, or disability. **Organization Mission** To be a competitive, innovative, and bold company that always aims for the common good. **About the Organization** Magazine Luiza, or Magalu, is a technology and logistics company focused on retail. Evolving from a traditional retailer in the interior of São Paulo — specializing in durable goods for the Brazilian middle class — the Company has transformed into a technology enterprise delivering a wide range of products and services to Brazilians across all socioeconomic classes. At the heart of Magalu’s success lies a multichannel retail platform capable of reaching customers through mobile apps, websites, and physical stores. The company has been at the forefront of e-commerce adoption in Latin America, with its online operations — including its marketplace — accounting for 72% of total sales. Magalu also operates a unique and innovative logistics model. Its online and offline logistics operations are fully integrated, enabling the Company to leverage its physical presence to drastically reduce delivery costs and timelines across Brazil. Learn more about our story at http://www.magazineluiza.com.br/quem\-somos **Why work with us?** .