Job Summary: A professional responsible for managing appointments, serving customers through various channels, recording information, coordinating time slots, and providing courteous and efficient support. Key Highlights: 1. Friendly and efficient customer service for scheduling appointments. 2. Coordination and management of time slots and schedules. 3. Communication with customers for appointment confirmation and reminders. **Who We Are** We are a technology-driven company passionate about innovation; therefore, we develop practical and intelligent solutions that enable agile management of people, logistics, and fleets. We consolidate information and analytics to support preventive and effective control—ensuring clarity and objectivity—thus enabling efficient and precise decision-making. As an innovative company, we pursue the best market trends in telematics and fleet management, delivering security and cost savings to our customers. This role is responsible for receiving customer appointment requests via telephone, e\-mail, or scheduling systems; recording all relevant customer information—including name, contact details, address, desired service type, and preferred time slots; maintaining accurate records of all appointments, cancellations, reschedulings, and other pertinent data; and preparing periodic reports on schedule utilization, occupancy rates, and other scheduling-related metrics. **Activities and Responsibilities** Serve users following scripts and guidelines; check availability of professionals’ or required resources’ time slots to fulfill scheduling requests. Coordinate time slots based on availability, priorities, and service or consultation specifications. Contact customers/users to confirm appointments, ensuring awareness of date, time, and service details. Send appointment reminders via telephone, e\-mail, or text message to reduce no-show rates and ensure punctuality. Assist customers wishing to reschedule or cancel appointments, making necessary adjustments to the schedule. Manage the waiting list when demand exceeds capacity for highly sought-after time slots. Provide courteous and efficient service to customers contacting us to schedule services. Clarify inquiries regarding procedures, available time slots, and scheduling policies. **Job Requirements** **Hard Skills** Completed high school education; Customer service techniques; Microsoft Office suite. **Soft Skills** Strong communication skills; Organized; Proactive; Teamwork capability.
João Silva
Indeed · HR
João Silva
Indeed · HR
