Support Coordinator

**Requirements** * Bachelor's degree in IT Management, Information Systems, Administration, or related fields; * Previous experience in support oper
- Lead support team
- Coordinate operational support
- Ensure call queue organization

**What you will do** ------------------- * Coordinate projects and initiatives involving two or more company departments, ensuring stakeholder alignment and achievement of established objectives. * Serve as the central communication point between departments, promoting information flow and ensuring all involved areas are aligned on responsibilities, deadlines, and deliverables. * Identify dependencies, risks, and impediments that may impact interdepartmental projects, leading resolution actions jointly with responsible parties. * Facilitate alignment meetings, action plan definition, and activity tracking, ensuring initiative progress. * Monitor project schedules, priorities, and metrics, ensuring status visibility and supporting decision-making. * Structure processes, documentation, and workflows to enhance integration, standardization, and efficiency across departments. * Track execution of defined actions, enforce deadlines, facilitate communication, and ensure resolution of pending items. **What we are looking for** -------------------------- * Bachelor’s degree in Business Administration, Production Engineering, Project Management, Information Systems, or related fields. * At least 1 year of experience in project management, PMO, process improvement, operations, or roles requiring coordination across multiple departments. * Experience leading meetings, tracking action plans, and managing stakeholders. * Ability to organize concurrent demands, set priorities, and monitor deliverables from different teams. * Excellent verbal and written communication skills, negotiation, and conflict mediation abilities. * Knowledge of project management methodologies, continuous improvement, or agile methodologies will be considered a plus. **What you need to succeed** --------------------------------------- * Interpersonal communication * Mediation and negotiation * Organization and priority management * Problem solving * Proactivity * Analytical thinking * Sense of urgency * Stakeholder management **Work model** ---------------------- * 100% remote (home office) * Work schedule: 5 days on, 2 days off * Standard working hours: 9:00 AM to 6:00 PM * USD 840/month
João Silva
Indeed · HR