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Summary: This role involves administrative and coordination tasks for front-line operations, focusing on office-based activities with potential for handling complex issues and team coordination. Highlights: 1. Opportunity to handle escalated issues and coordinate team activities 2. Support in defining and improving organizational processes and flows 3. Work for a world-class company consistently recognized as a great place to work "Involves the completion of administrative tasks and coordination relating to the front\-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office\-based activities. Lead or senior levels of these positions may: * Handle escalated or more complex issues, * Coordinate team activities or those of agency contract staff, * Support supervisor or manager activities, * Support the design, review and implementation of processes and procedure" General job description * Receipt, release and shipment of cargo; * Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector; * Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector; * Support in coordination of operational teams activities (Handlers) * Monitoring Vendors Drivers activities * Control and handling of pending issues and returns; * Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers. * May be required to perform other duties as assigned Education: * High school diploma/equivalent. Proficiency in English * Valid Drivers License and good driving record. Experience: One (1\) year clerical experience Skills: * Data entry, and/or general office skills. * Good human relations, interpersonal, and communication skills. * Clear and articulate speaking voice. * Accuracy \& Attention to Detail * Good Microsoft Office \& PC Skills in particular Excel * Good Planning \& Organizing Skills * Good Problem Solving Skills * Basic notions of monitoring and analysis of indicators and customer service * Dynamic and creative FedEx is widely acknowledged as a world\-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible * 2021 FedEx Chile was re\-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
