OPERATIONS SUPERVISOR

Description

Job Summary: Act as a strategic contact point for TECH clients, manage contracts, optimize P&L, and integrate DHL logistics solutions, driving business growth and continuous improvement. Key Highlights: 1. Strategic contact point for TECH clients 2. Contract management and P&L optimization 3. Focus on business growth and continuous improvement **Job Description:** ---------------------- **This position is also inclusive for persons with disabilities (PCDs).** • Serve as the primary strategic contact point for TECH clients; • Lead new business/project opportunities, seeking wallet growth within existing clients; • Manage service contracts, including renewals, scope expansion, inflation adjustments, and ensuring operational alignment with contractual terms; • Serve as the primary contact for client NPS surveys; • Act as the escalation point for operational topics, opportunities, and critical issues; • Oversee account P&L, ensuring delivery against the forecasted budget; • Facilitate integration between clients and DHL offerings (Warehouse, Transportation, Packaging, Service Logistics); **Requirements** -------------- **What are the requirements?** * Experience working with logistics operators • Experience handling/client-facing activities • Experience in P&L analysis/management • Advanced English / Spanish desirable • Contract management experience preferred • Sales experience is a plus • Leveraged communication skills • Negotiation and persuasion skills • Problem-solving ability • Resilience • Critical analysis and commitment to continuous improvement **Responsibilities** --------------------- **Among your key responsibilities, you will:** • Serve as the primary strategic contact point for TECH clients; • Lead new business/project opportunities, seeking wallet growth within existing clients; • Manage service contracts, including renewals, scope expansion, inflation adjustments, and ensuring operational alignment with contractual terms; • Serve as the primary contact for client NPS surveys; • Act as the escalation point for operational topics, opportunities, and critical issues; • Oversee account P&L, ensuring delivery against the forecasted budget; • Facilitate integration between clients and DHL offerings (Warehouse, Transportation, Packaging, Service Logistics); **About DHL** --------------- DHL Supply Chain is a global leader in logistics, connecting people and businesses. With innovative solutions and efficient operations, we value every individual and believe in the power of diversity. We foster a safe, inclusive, and collaborative environment where every talent can grow and build a purpose-driven career. Click here to learn more!