Customer service

Description

Job Summary: Customer service professional to handle requests, maintain customer satisfaction, and propose process improvements. Key Highlights: 1. Customer service and support 2. Focus on satisfaction and process improvement 3. Management of multiple tasks and reporting Description: Apply quickly via email: Requirements and Qualifications: * Minimum 1 year of experience in customer service in call centers or support roles. * Clear written and verbal communication in Portuguese, with good verbal diction. * Organizational skills and ability to manage multiple tasks simultaneously. * Basic proficiency with MS Office tools and ticketing systems. * Availability for a 40-hour weekly work schedule. Desirable: * Knowledge of CRM systems (Salesforce, Zendesk, etc.) * Experience with customer service metrics (CSAT, NPS) * Familiarity with internal logistics or sales processes. * Ability to learn quickly and adapt to new technologies. * Proactive attitude and results-oriented mindset. Responsibilities and Duties: * Respond to customer requests within 24 hours. * Maintain satisfaction scores above 90%. * Identify process improvements and propose actions. * Generate weekly reports on customer service metrics. * Contribute to a 15% reduction in rework. Benefits: Expense allowance of R$ 43.70 Work Schedule: Monday to Friday, from 08:20 AM to 6:00 PM Knowledge: Education: Bachelor's degree – Administration, Commercial, Communication – Field of study not specified Technical Skills: B2B, CRM, Office Suite, Customer Relationship Management Behavioral Skills: Autonomy, Problem-solving ability, Communication, Clear and efficient communication, Courtesy, Empathy, Public speaking, Proactivity, Relationship management, Resilience 2601050202521691587