Hostess (dino/mo)

Description

Job Summary: The FIT Group is seeking a Hostess to serve as the primary link between guests and the dining experience, responsible for reception, managing guest flow, and supporting operations. Key Highlights: 1. Welcome guests warmly and energetically, ensuring a friendly and inviting arrival. 2. Manage the waiting queue and escort guests to their tables, ensuring smooth flow. 3. Support promotional activities and events while maintaining an organized reception area. Description: We seek a professional who aligns with our purpose and possesses the following qualifications: * Organizational Values: Discipline that strengthens us, Safety in every action, Gratitude that connects us, Vibrancy that inspires. * Technical Skills: Clear communication, warmth, and proactivity when interacting with guests. * Behavioral Skills: Organization, ease in public interaction, and focus on operational flow. * Knowledge: Completed High School education; interest in customer service, hospitality, and guest delight; proficiency in conversational foreign languages is a plus. * Desired Experience: Prior experience in restaurant reception or customer service is a plus. As a Hostess at the FIT Group, you will be the primary link between our guests and the dining experience we offer. Your main responsibilities and duties include: Reception and Greetings * Welcome guests warmly and energetically, ensuring a light and welcoming arrival. * Manage the waiting queue with organization and attentiveness. * Escort guests to their tables, ensuring order and smooth flow in the dining room. * Provide initial information about the menu and restaurant operations. Guest Flow Management * Maintain oversight of table occupancy and communicate status updates to leadership. * Coordinate closely with servers and waitstaff to ensure consistent service pace. * Monitor guest needs during the first minutes of their experience. Operational Support * Support promotional campaigns, activations, and special events with professionalism and clarity. * Keep the reception area clean, organized, and aligned with FIT’s presentation standards. * Alert leadership to any inconsistencies in guest flow or journey. 2512120202501860916