Description
Job Summary:
A professional responsible for managing the warranty request cycle between dealerships and the factory, analyzing defects, validating service orders, and controlling recalls.
Key Highlights:
1. Complete warranty cycle management
2. Technical analysis of parts and validation of service orders
3. Recall campaign control and audit preparation
\*Main Responsibilities:\*
* The Warranty Specialist is responsible for managing the entire warranty request cycle between the dealership and the manufacturer. Acting as a liaison, they assess whether customer-reported defects fall within the brand's warranty policies. They perform technical analysis of defective parts, validate service orders, and request reimbursements from the manufacturer. They ensure repairs comply with coverage criteria, control recall campaigns, and prepare documentation for factory audits.
\*Working Hours:\* 08:00 \-18:00 \- Monday to Friday (1 hour 12 minutes \- break)
\*Salary:\* R$ 4265,00
\*Benefits:\* Transportation Allowance, Medical Assistance (Amil), Dental Plan (Porto Seguro), Life Insurance, and Birthday Day Off.
* Partnerships with Educational Institutions
* SENAC Course Discounts
* SESC Partnerships
* On-site cafeteria available for bringing meals.
Minimum Education: Technical Course