Job Summary: A professional responsible for handling emergency calls, recording data, and conducting technical support interactions with empathy, agility, clarity, and objectivity. Key Highlights: 1. Attending emergency calls with empathy and agility 2. Conducting technical support interactions, expressing oneself clearly 3. Ensuring service compliance and quality while acting calmly * Answer emergency calls via channels 190/193; * Record caller information in the Dispatch Support System; * Conduct support interactions in a technical, empathetic, and agile manner toward the public, expressing\-oneself with clarity and objectivity, both in written and spoken language; * Perform support interactions following standardized procedures based on queries to the corporate database provided; * Be accountable for service compliance and quality; * Act calmly and tolerantly in situations outside previously established procedures and training; * Adapt\-to service norms and regulations. Minimum Education: High School (Secondary Education) * University partnerships * Medical assistance * Meal allowance * Transportation allowance * Life insurance * Gympass * Language school partnerships * Udemy * Dental assistance
João Silva
Indeed · HR
João Silva
Indeed · HR
