Description
**About the Area:**
At Grupo RBS, we connect brands, people, and communities through a communication ecosystem integrating media, content, events, and digital solutions. The **Customer Support Squad** is responsible for developing and evolving digital solutions that support the customer service journey of subscribers to our subscription platform, integrating CRM, billing, support bots, and self-service channels to deliver an increasingly efficient and seamless experience.
This is an opportunity for professionals passionate about backend development, who enjoy solving complex problems through system integrations and aim to build scalable solutions that directly impact customer experience and the evolution of digital products.
Here, we value proactive, collaborative, curious, and results-oriented individuals who wish to grow within a dynamic, innovative environment closely connected to the market.
**Responsibilities and Duties** **Your day-to-day will include:**
* Developing and maintaining backend APIs and services in Java and Python, ensuring performance and scalability for CRM, billing, customer support bots, and self-service portals;
* Developing integrations between internal and external systems, ensuring proper communication and functionality across services and applications;
* Implementing automated tests and conducting code reviews to ensure quality;
* Collaborating with frontend, QA, and product teams to deliver consistent and scalable solutions;
* Applying best practices for version control, documentation, and CI/CD pipelines;
* Supporting junior developers daily by sharing development best practices;
* Contributing suggestions for improving microservices architecture and backend solutions.
**Requirements and Qualifications** **What Grupo RBS expects from you:**
* Bachelor’s degree in Computer Science, Systems Analysis and Development, or related fields;
* Solid programming experience with Java (Spring Boot) and/or Python (Flask);
* Experience with REST APIs and integration with external services;
* Practical experience with microservices, including deployment and event integration;
* Practical experience with build tools (Maven, Gradle) and/or Python packaging tools (pip, Poetry, virtualenv);
* Solid experience using Git and source code versioning;
* Experience with relational and non-relational databases, including query modeling and optimization.
* Knowledge of cloud computing (preferably GCP);
* Familiarity with Docker;
* Experience with caching and messaging systems: Redis (caching and Streams/PubSub), RabbitMQ, Kafka, or Google Cloud Pub/Sub, including publish/subscribe patterns and asynchronous processing.
**Nice-to-have qualifications:**
* Experience with containers and orchestration (Docker, Kubernetes).
* Experience with CDN, load balancing, and caching.
* Experience integrating with CRM systems and/or billing and recurring payment platforms.
**Additional Information** **Internal candidates must apply by 07/10/2026\.**
**At Grupo RBS, we offer (CLT):**
On-site cafeteria or meal/food allowance (based on work model: remote, hybrid, or in-office)
Health insurance
Transportation allowance or parking
Private pension plan
Profit-sharing program
Extended maternity and paternity leave
TotalPass
Access to Uniglobo, Globo TV’s training platform for affiliates
Digital subscription to GZH
Membership in the Subscriber Club, offering exclusive discounts and benefits across categories such as gastronomy and entertainment
Opportunity to join ARBS (Grupo RBS Employees’ Association), providing various partnerships and discounts
**RBS is built by people.**
With nearly 70 years of history, we connect daily with 11 million people from Rio Grande do Sul, delivering information, service, and emotion through TV, radio, digital, and print media. Our relationship with our audiences — both internal and external — is grounded in credibility, trust, and proximity.
We believe diversity of thought, opinion, and skill is a catalyst for innovation and for strengthening a plural organization. We are one RBS: connected, integrated, and future-focused — consistently and agilely responding to the challenges of an ever-changing world.
We operate under various work models (in-office, hybrid, or remote), fostering a light, collaborative, and horizontal organizational environment.
We believe in the power of communication to transform realities, connect people, and build a better future for everyone.
Join us!