Description
Are you passionate about technology and innovation?
At SysMap Group—which comprises SysMap Solutions, TriggoLabs, and triggo.ai—we believe great results stem from extraordinary people.
We are a Brazilian technology company that, since 1999, has helped organizations overcome complex challenges and accelerate their digital transformation.
Our expertise spans multiple sectors, including Telecom, Retail, Education, Financial Services, Industry/Cosmetics, and Energy—always focused on innovative, high-impact solutions.
Apply now and build the future of technology with us!
**Responsibilities and duties**
* Participate in architecture discussions and solution design involving AppConnect, contributing technical, functional, and business insights;
* Support understanding of requirements, business rules, system workflows, and technical impacts of proposed solutions;
* Write, detail, and maintain user stories in Jira, based on refinements conducted with the Product Owner (PO), Account Manager (AM), architects, developers, and other involved areas;
* Support the QA team in understanding test scenarios, clarifying doubts, removing blockers, and validating test coverage;
* Review and approve test plans prepared by the QA team, ensuring alignment with functional and technical requirements;
* Perform targeted testing in staging and production environments when required, including API calls, integration validations, and database queries;
* Collaborate with national and international partners to address new requirements, technical questions, certifications, tests, and integration validations;
* Communicate in English with international partners when necessary—via email, meetings, or technical alignments;
* Submit RDMs (Release Deployment Management requests) for production deployment, documenting objective, scope, impacts, execution plan, rollback plan, and required evidence;
* Present and defend changes in GMUD committees, explaining the need for modification, associated risks, impacts, validations, and contingency plans;
* Monitor production deployments during nighttime hours, typically starting at 10:00 PM, with duration varying according to delivery complexity;
* Review and approve developers’ Merge Requests, assessing alignment with requirements, impacts, delivery quality, and potential risks;
* Approve product registration tickets in STW, ensuring information consistency with requirements and necessary workflows;
* Track, analyze, and respond to Pentest-related requests, supporting prioritization, understanding of findings, evidence collection, and technical remediation;
* Serve as a bridge between technical and business areas, clearly translating needs, impacts, and risks for diverse stakeholders;
* Support integration maintenance by investigating issues, analyzing logs and databases, examining API behavior, and identifying possible flow failures.
**Requirements and qualifications**
* Experience with system integrations, especially those involving REST APIs;
* Ability to interpret API contracts, payloads, responses, HTTP status codes, and integration workflows;
* Knowledge of databases and SQL queries for analysis, validation, and scenario investigation;
* Understanding of system architecture, application integrations, authentication, messaging, and transactional workflows;
* Familiarity with tools such as Jira, Azure DevOps, or similar platforms for managing requirements, user stories, bugs, and delivery tracking;
* Knowledge of deployment processes, development pipelines, staging, and production environments;
* Ability to assess technical impacts of systemic changes, integrations, registrations, products, and partner interactions;
* Knowledge of GMUD/RDM processes—including change documentation, risk analysis, rollback planning, and validation evidence;
* Ability to jointly review Merge Requests with the technical team, understanding the purpose of changes, scope, and potential impacts;
* Knowledge of—or ability to quickly learn—the business workflows supported by AppConnect;
* Understanding of product/subscription lifecycle, including scenarios such as subscription, activation, cancellation, suspension, upgrade, downgrade, and related events;
* Ability to understand business rules and translate them into user stories, acceptance criteria, test scenarios, and guidance for technical teams;
* End-to-end perspective of workflows, considering impacts on partners, internal systems, operations, customer support, and end users;
* Ability to prioritize requirements and risks in alignment with the PO, AM, and other stakeholders.
We are the **SysMap Group**, composed of the brands **SysMap Solutions, TriggoLabs, and triggo.ai**—an ecosystem of high-impact companies delivering innovative technology solutions that transform businesses and develop people.
Our essence is driven by **a passion for innovation, collaboration, and continuous growth**. For over **25 years**, we have exceeded expectations by solving complex business challenges across diverse sectors while actively keeping pace with technological evolution.
Here, we believe that **technology only delivers value when built by people**. That’s why we foster an ethical, collaborative, and diverse environment where learning is constant and excellence in what we do defines our culture.
**The only way to participate in SysMap Group selection processes is through the company pages on the Gupy platform—and there is no fee for participation or hiring.**