Junior Quality Analyst

Description

Job Summary: Quality professional responsible for managing customer complaints, conducting root cause analyses, preparing technical reports, and monitoring quality indicators, collaborating across multiple departments. Key Highlights: 1. Central role in quality management and problem resolution. 2. Interface with production, sales, and customers. 3. Opportunity to apply knowledge of ISO 9001 and quality tools. **We count on you to** * Manage customer quality complaints. * Conduct root cause analyses and define corrective actions. * Prepare technical reports and feedback for customers. * Analyze and handle non-conforming materials. * Collaborate with Production, Sales, and support departments to resolve problems. * Monitor quality indicators. * Deliver training related to departmental processes. * Support internal and external audits. * Support activities of the Integrated Management System (IMS). * Assist with quality documentation tasks when required. **Is this job right for you?** **Requirements:** * Completed undergraduate degree in: Chemical Engineering, Quality Management, or Technologist in the Chemical field; * Experience in quality problem analysis and resolution. * Experience handling customer complaints. * Practical experience in root cause analysis. * Interface with customers, suppliers, or external stakeholders. * Desired experience in production environments and interaction with operational departments. * Candidates with internship experience focused on quality, continuous improvement, Kaizen, or problem analysis may also be considered. **Knowledge:** * MASP 8D. * Quality tools. * Basic Office suite. * Knowledge of ISO 9001\. **Important Information** * **Department:** Quality \- The Quality Department is responsible for managing the operational quality system, including handling customer complaints, managing non-conforming materials, audits, quality indicators, and supporting other departments in maintaining the Integrated Management System (IMS). * **Working Hours:** Monday to Friday, 07:30–17:00 or 08:00–17:30 – Flexible schedule. * **Work Format:** 100% on-site. * **Work Location:** PPS Vinhedo/SP Job Reference: BRA01710