Junior Chatbot Analyst

Description

We are looking for a Junior Chatbot Analyst to contribute to the continuous evolution of the organization's virtual assistants, ensuring interactions are clear, helpful, natural, and aligned with users' needs. For over 30 years, we have developed solutions that help leading public and private organizations in Brazil achieve their goals by improving management performance. We have a team of specialists in education, human resource management, health, and technology to ensure your business’s digital transformation. **If you are interested in working with cutting-edge technologies at a company that values:** **A digital and relaxed environment** *Diverse, multicultural team full of opportunities* **Autonomy at work** *We recognize your talent—have the freedom to propose solutions* **Development** *We value your dedication and want you to grow with us* **Making a difference** *Grow with us and change the lives of millions of people* ***We are seeking a Junior Chatbot Analyst!*** **Responsibilities and duties** **Responsibilities and duties** ----------------------------------- * Monitor and analyze chatbot conversations to identify errors, gaps, and improvement opportunities * Support the creation and updating of conversation flows and knowledge bases * Contribute to maintaining consistency in brand voice and language * Organize and categorize user feedback for continuous bot improvement * Support the preparation of chatbot performance reports * Collaborate with customer service, product, and technology teams * Organize and update the generative chatbot’s knowledge base * Use generative AI for content curation, rewriting, and standardization—always with human validation **Requirements and qualifications** **We expect you to have:** * A completed undergraduate degree in Information Technology, Information Systems, Languages, Communications, or related fields. * Experience analyzing chatbot conversations or digital customer service interactions * Experience producing written content focused on clarity and communication * Experience with digital tools for organizing information and content **It will be a plus if you have** * Experience working in academic or digital educational environments * Experience with low-code tools such as IBM Watson Assistant or similar platforms * Experience in UX Writing or conversational design * Professional experience using generative AI * Experience structuring technical content (e.g., JSON or knowledge bases) * Experience analyzing customer service or user experience data **Additionally, we consider the following competencies important:** * Ability to simplify complex information and transform language into something clear and accessible * Curiosity and openness to innovation and continuous learning of new tools * Strong communication skills and ability to collaborate across multidisciplinary teams * Proactivity in identifying problems and proposing improvements * Accountability for deliverables and day-to-day autonomy Alignment with our cultural values: * Simplify people’s lives * Continuously innovate * Connect areas and people * Lead through attitude and initiative **Additional information** * Employment type: Remote CLT * **Benefits that make a difference:** Continuous training to keep you ahead Meal/food allowance (VA/VR) for your daily comfort Comprehensive health insurance for your well-being A day off during your birthday month because celebration matters Wellhub — Gympass for body and mind care Pluxe-Cuida, offering psychological, financial, and legal support SESC for leisure, culture, and well-being Extended paternity leave to spend more time with your family **ABOUT TECHNE** Techne is a technology company that simplifies people’s lives every day. We operate across three main business lines, each targeting a specific market segment: **Agile Development (Cronapp):** A platform that accelerates the development lifecycle—from ideation to deployment—enabling up to 70% time savings when building complex systems. **Educational Management (Lyceum):** Comprehensive digital solutions and services for academic, administrative, and financial management of educational institutions, unifying all processes—including student recruitment and graduation—into a single system. **Public Sector HR & Payroll Management (Ergon):** An HR and payroll management system specifically designed for the public sector. It processes R$130 billion annually in personnel expenses. We are passionate about innovation and foster team connections so that, together, we can work with greater synergy. Our commitment is to deliver value to our clients and create experiences that make daily routines simpler and smoother through our solutions and services. **Explore our job openings and simplify life with us.**