




Job Summary: Provide Level 1 support, document service requests, contribute to the development and testing of system routines, and maintain up-to-date technical documentation. Key Highlights: 1. Technical support and service ticket registration 2. Development and testing of system routines 3. Creation and updating of technical documentation **Job Description:** ---------------------- Provide Level 1 end-user support—both internal and external—to clarify questions regarding systems developed by the internal Technology team; record all service requests and actions taken in the Foundation's designated system to maintain an activity history, document changes made, and enable information sharing across team members. Contribute to the development of system routines, focusing on tasks of lower complexity while adhering to the Foundation's established development standards, programming languages, and tools; perform testing on developed routines and systems to mitigate errors and data inconsistencies. Create and/or maintain up-to-date technical documentation for systems and processes—including diagrams and workflows. Extract data from Oracle databases using SQL; **Desired Qualifications:** -------------------------- Desired knowledge or required updates: Data structures, relational databases (Oracle, SQL Server), programming logic, programming languages: Javascript, C\#, .Net Framework, HTML, CSS, Python, and SQL. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Salary:** ------------ $3,631\.16 **Benefits:** --------------- Meal Ticket R$ 854.00 and Car Ticket R$ 501.00 \+ UNIMED and dental plan **Work Location:** ---------------------- FAI UFSCAR **Working Hours:** ------------------------ 08 00 12 00 14 00 18 00


