Data Support Analyst

Description

**About the position** ------------------- We are looking for a **Process Operations Systems Analyst** to work primarily on **supporting internal and supplier applications**, in **On\-Premise and Cloud** environments, serving internal clients globally. The professional will be responsible for problem-solving, root cause analysis, and handling inquiries made via e\-mail, chat, or phone. They will also work directly with end-users to ensure that applications meet business needs. The position also involves the **implementation of new business requirements**, as well as participation and support in new projects and initiatives. **Main responsibilities** -------------------------------- * Work with the user request backlog, according to established priorities; * Solve problems, perform **root cause analyses**, and apply bug fixes; * Work with internal clients on requirements gathering and configuration change implementation; * Support development activities and **unit and user testing**; * Continuously improve documentation and keep knowledge up to date; * Provide application support and collaborate with suppliers; * Act in the **deployment, support, and testing of API servers**; * Maintain **CI/CD** pipelines. **Required skills and knowledge** ------------------------------------------- * Sense of responsibility, commitment, and leadership; * Experience with **databases**, including SQL, procedures, views, and functions; * Ability to learn new skills related to applications and business process support; * Collaboration and teamwork skills; * Ability to produce and maintain documentation; * Analytical skills; * Problem-solving skills; * **Advanced English**, with fluency being desirable; * Good communication; * Knowledge of **automation tools**; * Knowledge of **programming logic**; * Experience with **Azure/AWS**; * Experience in troubleshooting local applications running on **Windows Server**; * Understanding and ability to follow **agile methodologies (Scrum)**. **Desirable knowledge** ---------------------------- The following knowledge will be considered differentiators but are not essential for the position: * **PowerShell** scripts; * **GitHub Actions and repositories**; * Knowledge of **C\#, .NET, and API development**; * Ability to read **legacy code in Visual Basic**; * Knowledge of monitoring and analysis tools, such as **DataDog, Splunk, and Tableau**; * **SSRS/SSIS**; * Front\-end knowledge: **React, HTML, CSS, and JavaScript**; * Experience with **code analysis and optimization** in C\#, Python, PowerShell, .NET, JavaScript, and Azure.