CUSTOMER SERVICE INTERNSHIP - POSITION OPEN

Description

Job Summary: Customer service internship focused on document organization, appointment scheduling, client communication, and front desk maintenance. Key Highlights: 1. Opportunity to interact with people and provide excellent customer service. 2. Development of skills in organization and communication. 3. Application of knowledge in Microsoft Office Suite and basic mathematics. **CUSTOMER SERVICE INTERNSHIP** **Job Description:** Responsibilities: – Issue contracts, image authorization forms, and other documents; collect clients' signatures; – Digitize and archive signed documents; save\-them on the company server in respective folders; – Manage the clinic’s appointment schedule, including bookings, rescheduling, cancellations, no-shows, and modifications; – Maintain an up-to-date schedule with precise tracking of delays and early arrivals (e.g., in session, completed, pending, etc.); – Closely monitor clients undergoing active treatment plans (appointments and plan progression); – Send customer satisfaction surveys as per regulations; – Open and close order slips according to regulations; – Send birthday greetings to clients celebrating that day; – Provide front desk support via WhatsApp; – Keep the reception area organized and clean; – Ensure all front desk supplies are fully stocked. **Requirements:** Requirements: – Enjoy interacting with people, possess strong client-handling skills, be courteous, and deliver outstanding front desk service — one of the primary requirements for this position :); – Currently enrolled in a technical or undergraduate program (to qualify for an internship agreement); – Basic mathematical knowledge, including percentages and proportion calculations; – Proficiency in basic Microsoft Office Suite and computer applications, especially Excel and Word; – Assertive communication skills. **Minimum Education Level:** High School Diploma **Work Schedule:** Work Schedule: – 1 position for morning shift (8:00 AM to 2:30 PM); – 1 position for afternoon shift (1:30 PM to 8:00 PM). **Benefits:** Salary of R$ 800.00 \+ Transportation Allowance (VT). *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial