LOGISTICS ASSISTANT

Description

*If your childhood dream was to work in a place where magic happens every day... guess what? It can become reality NOW!* At **Grupo Ri Happy**, Brazil's largest toy retail chain, we believe that growing up can (and should!) be fun. Here, being *SUPER* is more than a value—it’s our way of enchanting, surprising, and transforming the world around us. You’re welcome to bring your essence, your story, and your unique sparkle. Here’s what we stand for: * **S**atisfaction in Service * **U**nited by Fun * **P**assion for the Business * **E**ssence of Simplicity * **R**espect for Tomorrow **Liked it? Then come on in!** **Responsibilities and Duties** We’re looking for an organized, agile professional with strong communication skills to ensure our customers’ shopping experience is flawless. You’ll monitor the delivery flow of e\-commerce orders and proactively resolve issues (delays, lost packages, or failed deliveries), ensuring all deadlines are met. **Key Responsibilities** * **Delivery Monitoring:** Track daily order statuses dispatched via the website, ensuring logistics flows adhere to the scheduled timeline. * **Ticket Management (Customer Support):** Analyze and respond to support tickets related to delays, undelivered orders, or carrier-related problems. * **Carrier Coordination:** Contact logistics partners to demand urgency in critical cases and request detailed information about incidents occurring en route. * **Problem Resolution:** Identify bottlenecks and propose solutions to prevent recurring delays. * **Status Updates:** Keep both our internal system and the customer (via portal/e\-mail) updated on any relevant changes to delivery timelines. * **Reporting:** Assist in extracting performance indicators (KPIs), such as *On\-Time Delivery*. **Requirements and Qualifications** **Requirements and Qualifications:** * **Education:** Completed high school (Technical or undergraduate studies in Logistics, Administration, or related fields preferred). * **Excel:** Intermediate level (ability to organize spreadsheets and generate filters/controls). * **Experience:** Prior experience in e\-commerce logistics, shipping, or customer service (Logistics Customer Support). * **Profile:** Exceptional organization, sense of urgency, and resilience to handle high-pressure situations. * **Bonus:** Familiarity with ERP systems or tracking platforms (e.g., VTEX, Intelipost, Melhor Envio, etc.). * **Work Schedule:** Monday to Saturday, from 9:00 AM to 5:20 PM **Additional Information** **Benefits:** * Medical insurance * Dental insurance * Meal allowance \& Food allowance * Transportation voucher * Profit Sharing Program * Product discount * Life insurance * Partnership with Wellhub and Totalpass \- gym network **What else will you find here?** * Birthday day off * Remote work (Hybrid work model) * Remote work stipend **So, are you ready to join us? Come and have fun!** (Our initial communication is via email. Haven’t received the email? Please check your Spam/Junk folder.) Have you ever imagined bringing smiles to thousands of families across Brazil? We are **Brazil’s largest toy retail group**, with **over 300 stores**, including franchises and company-owned locations, **impacting millions of families each year.** We are an ecosystem of complementary businesses, offering unique experiences for children, families, and everyone helping build this story with us. But our true scale isn’t just in the numbers. Our culture is what makes us special—and it’s built upon five core values we call SUPER. These values form the foundation of who we are and how we act. With these values, we are who we are—and deeply passionate about what we do. With nearly 3\.000 voices, talents, and stories united by a shared purpose, **we transform the world through play.** After all, at Grupo Ri Happy, fun is taken seriously—because we believe that working with lightness, collaboration, and creativity creates space for everyone to shine and grow using their best qualities. A place where you can be who you are today—and become who you want to be tomorrow. All this makes us a recognized **Great Place to Work**, an acknowledgment reflecting an environment where growth, development, and pride in the journey being built are possible. After all, magic happens from the inside out! **So, does this match what you’re seeking for your future?** **\#JoinTheSUPERTeam**