Customer Service Assistant

Description

Job Summary: A Customer Service professional to provide support throughout the customer journey, monitor orders, and interface with operational departments in an innovative and animal-loving environment. Key Highlights: 1. Support in managing the Customer Journey 2. Monitoring the order lifecycle to mitigate deviations 3. Interface with the company's operational areas Kelco Pet Care is a pet industry company. Passionate about animals, it strives to be a reference for consumers through its extensive product portfolio. It has a strong, innovation-focused team that continuously develops the best products for the well-being of domestic animals. The brands Keldog, Kelcat, Pipicat, Mitzi, and Putz are leaders in their respective markets, widely available across Brazil and through various sales channels. For over 40 years, Kelco has been part of families in a fun and delicious way—because pets are at the heart of everything we do. To succeed within the Bun Group, you will need to: Lead & Inspire (if you are a leader); Be innovative; Have an owner’s mindset; Focus on the customer; Collaborate effectively in teams; Learn and multiply knowledge. **Responsibilities and Duties** * Support in managing the Customer Journey; * Monitor the order lifecycle, acting proactively to mitigate service-level deviations or immediately notify internal customers; * Provide internal customer support regarding Customer Service (CS) matters; * Interface with the company's operational departments, centralizing information flow to internal customers. **Requirements and Qualifications** **Expected Requirements:** * Completed high school or currently pursuing a university degree in Business Administration or related fields; * Availability to work in a hybrid model: 4 days onsite in Indaiatuba/SP and 1 day remote; * Advanced Office Suite proficiency. **Highly Desirable:** * Experience in manufacturing or retail industries; * Knowledge of TOTVS (Protheus). **Additional Information** **We Offer:** * Medical and Dental Assistance; * Cafeteria; * Transportation Allowance; * Attendance Bonus (Caju Card, unrestricted balance); * Annual Bonus; * Life Insurance; * Parking; * Pharmacy Benefit; * Total Pass (gym benefit); * SESI Club Benefit; * Partnerships with language schools and educational institutions; * Discount on Kelco Pet Care products; * Frozen Meal Kit; * Christmas Gifts for children. Kelco Pet Care has operated in the Brazilian market for 40 years and is a pioneer in manufacturing **sanitary granules**. Throughout this journey, we have become a reference in pet care and the top choice for dogs and cats when it comes to **snacks** and **wet food**. But what you may not yet know is that working at Kelco means witnessing **innovation** happen every day. It means participating in product development, always committed to delivering **quality**, **safety**, and **well-being** for pets and their caregivers. Working here means being part of a company in constant expansion—creating space for new opportunities, learning experiences, and trends that drive our growth. **If you:** enjoy teamwork and leading purpose-driven projects; value innovation and possess an entrepreneurial spirit; are passionate about animals; and believe in continuous learning... Kelco could be your next step. **Grow with us.**